Remote Services Desk
1 day ago
Managing and prioritizing help desk tickets
- Generating sign ins for new hires during the onboarding process
- Determining the best solution based on the issue and details provided by customers
- Providing IT networks and customer services to users inside and outside the company.
- Guide users with step-by-step instructions to resolve the issues.
- Manage Help Desk tickets in a timely manner
- Record events and problems and their resolution in logs
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Proven experience as a help desk technician or other customer support role
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English.
- Excellent communication skills.
- Customer-oriented.
Have previous experience in call centre as a technical support
**Job Types**: Full-time, Permanent
**Salary**: ₹10,016.32 - ₹34,395.33 per month
Schedule:
- Day shift
- Morning shift
- Rotational shift
**Education**:
- Diploma (preferred)
**Experience**:
- Technical support: 3 years (preferred)
- total work: 3 years (preferred)
Ability to Commute:
- Mumbai, Maharashtra (required)
Ability to Relocate:
- Mumbai, Maharashtra: Relocate before starting work (required)
Work Location: In person
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