Remote Services Desk

10 hours ago

Mumbai Maharashtra, India Acute Informatics Pvt. Ltd Full time

Managing and prioritizing help desk tickets
- Generating sign ins for new hires during the onboarding process
- Determining the best solution based on the issue and details provided by customers
- Providing IT networks and customer services to users inside and outside the company.
- Guide users with step-by-step instructions to resolve the issues.
- Manage Help Desk tickets in a timely manner
- Record events and problems and their resolution in logs
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Proven experience as a help desk technician or other customer support role
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English.
- Excellent communication skills.
- Customer-oriented.
Have previous experience in call centre as a technical support

**Job Types**: Full-time, Permanent

**Salary**: ₹10,016.32 - ₹34,395.33 per month

Schedule:

- Day shift
- Morning shift
- Rotational shift

**Education**:

- Diploma (preferred)

**Experience**:

- Technical support: 3 years (preferred)
- total work: 3 years (preferred)

Ability to Commute:

- Mumbai, Maharashtra (required)

Ability to Relocate:

- Mumbai, Maharashtra: Relocate before starting work (required)

Work Location: In person

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