Service Desk Analyst

5 days ago

Mumbai, India OA Compserve Pvt ltd Full time

Salary : 15 - 20 LPA


Client : Birla soft


Excellent Communication skills are required - Major support will be Voice based


Skill : Service Desk Analyst


No of positions : 15


Years of experience : 5-7 yrs minimum


Location : Mumbai/Pune


Job Summary :

We are seeking a skilled and customer-focused IT Service Desk Analyst to join our international support team. The ideal candidate will provide first-line technical support to users across multiple regions, ensuring timely resolution of IT issues and maintaining high levels of customer satisfaction.

Key Responsibilities :

- Serve as the first point of contact for users seeking technical assistance via phone, email, chat, or ticketing system.

- Diagnose and resolve hardware, software, network, and application issues.

- Escalate unresolved issues to appropriate internal teams or third-party vendors.

- Monitor and manage service desk tickets to ensure SLAs are met.

- Provide support for international users across different time zones and languages.

- Maintain accurate documentation of issues, resolutions, and procedures.

- Assist in onboarding/offboarding processes including account setup and hardware provisioning.

- Collaborate with global IT teams to ensure consistent support and knowledge sharing.

- Participate in continuous improvement initiatives and contribute to the knowledge base.

Required Qualifications :

- Bachelor's degree in computer science, Information Technology, or related field.

- 5+ years of experience in a technical support or service desk role.

- Strong knowledge of Windows/Mac OS, Microsoft 365, VPNs, and remote desktop tools.

- Familiarity with ITSM tools (e.g., ServiceNow).

- Excellent communication skills in English; additional languages are a plus.

- Ability to work in a fast-paced, multicultural environment.

- Strong problem-solving and analytical skills.

Work Schedule :

Rotational shifts to support global operations, including weekends and holidays as needed.

Communication & Language Round - This initial round assesses the candidate's communication skills, grammar, pronunciation, and overall confidence in using English effectively.

Technical Round : Candidates who clear the first round proceed to a technical interview, where their domain knowledge and problem-solving abilities are evaluated.

(ref:hirist.tech)

  • IT Service Desk Analyst

    1 week ago

    Navi Mumbai, Maharashtra, India impact pvt Full time ₹ 21,000 per year

    Role : IT Service Desk AnalystExperience : Min 1 year into IT Service DeskLocation : Airoli, Navi MumbaiSalary : Up to 21KEducation : GraduationSkills : Ticket, Office 365, Outlook, Troubleshooting, SLANotice : ImmediateJob Type: Full-timePay: Up to ₹21,000.00 per monthBenefits:Provident FundExperience:IT Service Desk: 1 year (Required)Ticket: 1 year...

  • IT Service Desk Analyst

    2 days ago

    Navi Mumbai, India impact pvt Full time

    Role : IT Service Desk Analyst Experience : Min 1 year into IT Service Desk Location : Airoli, Navi Mumbai Salary : Up to 21K Education : Graduation Skills : Ticket, Office 365, Outlook, Troubleshooting, SLA Notice : Immediate Job Type: Full-time Pay: Up to ₹21,000.00 per month Benefits: Provident Fund Experience: IT Service Desk: 1 year (Required)...

  • Service Desk Analyst

    2 weeks ago

    Mumbai, Maharashtra, India OA Compserve Pvt ltd Full time

    Salary : 15 - 20 LPAClient : Birla softExcellent Communication skills are required - Major support will be Voice basedSkill : Service Desk AnalystNo of positions : 15Years of experience : 5-7 yrs minimumLocation : Mumbai/PuneJob Summary :We are seeking a skilled and customer-focused IT Service Desk Analyst to join our international support team. The ideal...

  • IT Service Desk Analyst

    2 weeks ago

    Mumbai, Maharashtra, India ABL group Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Be the change Behind EnergyABL Group is a leading global independent energy and marine consultant working in energy and oceans to de-risk and drive the energy transition across the renewables, maritime, and oil and gas sectors. With the deepest pool of expertise across marine and engineering disciplines, we operate in more than 300 locations worldwide.As an...

  • Service Desk Analyst

    2 weeks ago

    Mumbai, Maharashtra, India Wipro Full time

    We use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as...

  • Service Desk Analyst

    1 week ago

    Mumbai, Maharashtra, India Wipro Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Role:The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectivesDo:Be responsible for primary user support and customer serviceRespond to queries from all calls, portal, emails, chats from the clientBecome familiar with each...

  • Senior IT Service Desk Analyst

    2 weeks ago

    Mumbai, Maharashtra, India ABL group Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    Be the Energy Behind ChangeABL Group is a leading global independent energy and marine consultant working in energy and oceans to de-risk and drive the energy transition across the renewables, maritime, and oil and gas sectors, offering the deepest pool of expertise across marine and engineering disciplines in more than 300 locations globally.Now, we're...

  • Senior IT Service Desk Analyst

    2 days ago

    Mumbai, India ABL group Full time

    Be the Energy Behind Change ABL Group is a leading global independent energy and marine consultant working in energy and oceans to de-risk and drive the energy transition across the renewables, maritime, and oil and gas sectors, offering the deepest pool of expertise across marine and engineering disciplines in more than 300 locations globally. Now, we're...

  • IT Service Desk Analyst

    2 weeks ago

    Mumbai Metropolitan Region, India ABL Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Be the change Behind EnergyABL Group is a leading global independent energy and marine consultant working in energy and oceans to de-risk and drive the energy transition across the renewables, maritime, and oil and gas sectors. With the deepest pool of expertise across marine and engineering disciplines, we operate in more than 300 locations worldwide.As...

  • Global Service Desk

    2 weeks ago

    Andheri, Mumbai, Maharashtra, India Impact InfoTech Full time

    Role : IT Service Desk Experience : Min 6 Month of experience as a International Service Desk analyst Location : Andheri/Mahape Salary : Up to 7 LPA Notice : Immediate to 30 days Skills : Blue Screen Error, Office 365, Troubleshooting, VPN, Network Education : HSC/Graduation **Salary**: Up to ₹700,000.00 per year **Benefits**: - Provident...