Service Desk Technician

3 days ago

Fort Mumbai Maharashtra, India Dhara Consulting Group Full time

Today
- Secret
- Unspecified
- Unspecified
- IT - Support

Fort Huachuca, AZ** (ON-SITE/OFFICE)**

**Overview**

**Syntelligent Analytic Solutions, LLC**provides uniquely qualified personnel with the expertise and tools needed to fulfill our customers' management and technical requirements in the intelligence, defense, homeland security and commercial market space.

Our customers' and Syntelligent's success are built upon the core values of People First, Integrity & Accountability, Mission Driven, Community Focus and Team Oriented.

Syntelligent is seeking full-time **Service Desk Technicians f**or an existing contract, these positions support the Army's Enterprise Service Desk. **This position is pipeline**

**Location**: Ft. Huachuca, AZ

**Schedule**:Day/ M-F

**Anticipated Salary Range**: Approximately $19.00 hourly

**Responsibilities**

**Duties will include**:

- Troubleshoot network connectivity issues, working with remote employees on a corporate network.
- Develops and sustains a productive customer relationship, making the customer and their needs a primary focus.
- Offers alternative solutions where appropriate with the objective of retaining customers' and clients' business.
- Escalates complex problems to the Remote Support Engineering staff or Field Engineering when appropriate.

**Qualifications**

**Required Qualifications**:

- High School Diploma or equivalent required.Must be US Citizen and possess a US Government Secret security clearance or have the ability to obtain a US Government Secret security clearance, prior to hire
- Must possess current Level I AIT certification
- Strong knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users.
- Understanding of Active Directory to unlock and reset passwords.
- Proficient with troubleshooting all Windows Operating systems.
- Ability to communicate clearly and professionally, both verbally and in writing.
- Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer's issues.

**Clearance**:U.S Government Secret

**Mental Requirements**: Must be able to multi-task and rapidly change priorities with limited notice.

**Physical Requirements**: Must be able to sit/stand at a desk for long-periods and must be able to lift 20 pounds occasionally.

**Preferred Qualifications**:

- Previous computer technical support.
- MCP, Dell or other industry identified certifications.

**GROUP ID**: 10443556

**R**

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