Service Desk Technician
2 weeks ago
**Key Responsibilities**:
- Log all interactions and categorize as Incident, Service Request, or Information Query
- Provide first-level support for desktops, peripherals, and office productivity tools
- Assign or escalate tickets to relevant support groups when required
- Monitor ticket duplication and ensure updates are clear, timely, and accurate
- Maintain records of onsite visits and engineer activity logs
- Identify and escalate high-priority issues promptly
- Follow up with users for ticket closure and satisfaction confirmation
- Track scheduled tasks (e.g., UPS dry runs, stock audits)
- Flexible to work on weekends and public holidays as needed
**Requirements**:
- 1-2 years of experience in a similar IT support or service desk role
- Strong communication and problem-solving skills
- Familiarity with ticketing tools and remote support technologies
**Job Type**: Freelance
Contract length: 12 months
Application Question(s):
- Are you ok with Freelance/B2B Contract?
- How many total years of experience do you have as IT Support Technician?
-
Service Desk Technician
1 week ago
Mumbai, India Datamark Full timeGreetings from Datamark!!! We are hiring for Service Desk Technician role - **Primary Responsibilities**: - Monitors and processes user requests submitted to the IT ticketing system by following the IT Procedure Manual. Completion and closure of all tickets processed and full documentation of the change in the IT ticketing system. - Answers inbound phone...
-
Service Desk Technician
3 days ago
Fort, Mumbai, Maharashtra, India Dhara Consulting Group Full timeToday - Secret - Unspecified - Unspecified - IT - Support Fort Huachuca, AZ** (ON-SITE/OFFICE)** **Overview** **Syntelligent Analytic Solutions, LLC**provides uniquely qualified personnel with the expertise and tools needed to fulfill our customers' management and technical requirements in the intelligence, defense, homeland security and commercial market...
-
IT Help Desk Technician
5 days ago
Mumbai, India Isapi Infotech Full timeWe are looking for a competent **Help desk technician** to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its...
-
Service Desk Manager
2 weeks ago
Mumbai, Maharashtra, India Programming Full timeNotice Period: Immediate to 15 days Responsibilities: - Oversee the daily operations of the service desk team, ensuring timely and effective resolution of user issues and requests. - Manage and prioritize service desk tickets, assigning tasks to team members and monitoring progress to meet SLA targets. - Develop and implement service desk...
-
Service Desk
3 days ago
Mumbai, Maharashtra, India Pentagon System & Services Full time ₹ 3,60,000 - ₹ 4,20,000 per year· Create and assign service tickets to appropriate technicians or teams for resolution· Monitor and respond to IT support tickets in a timely manner· Provide excellent customer service and ensure a positive user experience· Adhere to established service level agreements and response times for service requests· Vendor management for Service support·...
-
Service Technician
5 days ago
Mumbai, Maharashtra, India DVS MECH SOLUTIONS Full time**Role: - Service Technician** **Location: - Turbhe, mumbai** **Education: - DME- Mechanical** **Industry/Domain: - SPM OR Material handling OR Conveyor OR Packaging** **Experience: - 3-6 Years** **Have knowledge of Installation, Commissioning & Servicing of Machines, IQ,OQ,DQ& PQ** Schedule: - Day shift **Experience**: - Service technician -...
-
Service Technician
1 week ago
Mumbai, Maharashtra, India Rita Pad Printing Systems Ltd. Full time**Responsibilities**: - Perform routine maintenance and inspections of equipment according to established schedules. - Diagnose mechanical, electrical and perform repairs as needed. - Test machinery and equipment to ensure proper functionality. - Document all service and repair actions accurately and timely. - Communicate effectively with customers to...
-
Service Desk Coordinator
2 weeks ago
Mumbai, Maharashtra, India Neeco Global ICT Services Full time ₹ 4,50,000 - ₹ 6,00,000 per yearWe are looking for a detail-oriented and responsible Service Desk Coordinator to ensure smooth coordination of service requests, communication with clients and internal teams, and overall efficiency of service processes. If you have strong organizational skills, attention to detail, and enjoy working with people, this role could be the right fit for you.Key...
-
Service Desk Agent
2 weeks ago
Mumbai, Maharashtra, India LRI Invest Full timeDescription IT Service Desk Agent (JML Team) Location: India About Apex: The Apex Group is a global financial services provider with 4,000 staff across 40+ offices globally. We look to recruit bright, articulate, and numerate employees who are not afraid of a challenge and are prepared to work hard and love what they do. Every employee plays a part in...
-
Service Desk
2 weeks ago
Mumbai, Maharashtra, India BirlaSoft Full timeCountry/Region: IN - Requisition ID: 27074 - Work Model: - Position Type: - Salary Range: - Location: INDIA - MUMBAI - BIRLASOFT OFFICE **Title**:Service Desk**: - Description: **Area(s) of responsibility**: About : Birlasoft combines the power of domain, enterprise, and digital technologies to reimagine business processes for customers and their...