Service Desk Technician

6 days ago

Mumbai Central Mumbai Maharashtra, India Sharp Brains Ltd Full time

**Key Responsibilities**:

- Log all interactions and categorize as Incident, Service Request, or Information Query
- Provide first-level support for desktops, peripherals, and office productivity tools
- Assign or escalate tickets to relevant support groups when required
- Monitor ticket duplication and ensure updates are clear, timely, and accurate
- Maintain records of onsite visits and engineer activity logs
- Identify and escalate high-priority issues promptly
- Follow up with users for ticket closure and satisfaction confirmation
- Track scheduled tasks (e.g., UPS dry runs, stock audits)
- Flexible to work on weekends and public holidays as needed

**Requirements**:

- 1-2 years of experience in a similar IT support or service desk role
- Strong communication and problem-solving skills
- Familiarity with ticketing tools and remote support technologies

**Job Type**: Freelance
Contract length: 12 months

Application Question(s):

- Are you ok with Freelance/B2B Contract?
- How many total years of experience do you have as IT Support Technician?

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