Service Desk Engineer
7 days ago
Location : Bangalore, Chennai, Mumbai, Pune
Shifts : Rotational
- Service Desk Services
- Minimum 3 years of experience as a Help Desk Technical Support Technician or Semi Technical support role
- Good understanding of computer systems mobile devices and other tech products
- Strong problem solving abilities with Ability to diagnose and resolve basic technical issues
- Strong verbal and written communication skills with the ability to effectively communicate to a variety of audiences
- Certification Requirement ITIL Foundation Windows 10 Configuration
- Responsible for providing technical assistance and support related to computer systems hardware or software Responds to queries runs diagnostic programs isolates problem and determines and implements solution
- Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution They must also be customer oriented and patient to deal with difficult customers
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