Service Desk Engineer

A Service Desk Engineer is an IT professional who provides technical support and assistance to end users and organizations. They are typically the first line of contact for any tech-related issues, and their goal is to resolve problems quickly to minimize disruption. Key Responsibilities:Troubleshooting hardware, software, network, and system...

A Service Desk Engineer is an IT professional who provides technical support and assistance to end users and organizations. They are typically the first line of contact for any tech-related issues, and their goal is to resolve problems quickly to minimize disruption. Key Responsibilities: Troubleshooting hardware, software, network, and system issues. ...

Day to day management of the First Line Service Desk function:Internation Voice support Experience.a. Ensure that the Service Desk is an excellent deliverer of Customer Serviceb. Ensure that the call logging system is fit for purpose and is used effectively and efficiently by the teamc. Be responsible for the operational management of call assignments within...

Role DescriptionWe are seeking aService Desk Agentwith excellent communication skills in English and hands-on experience inService Desk operationsandActive Directory.In this role, you will work in ateam-based 24/7 support environment, rotating shifts with other team members. Flexibility to work any schedule as needed is required.TheService Desk Agentwill...

JOB Description :IT Service Desk EngineerDay to day management of the First Line Service Desk function:a. Ensure that the Service Desk is an excellent deliverer of Customer Serviceb. Ensure that the call logging system is fit for purpose and is used effectively and efficiently by the teamc. Be responsible for the operational management of call assignments...

Role & responsibilitiesOBJECTIVE:As a Service Desk Engineer, youll support over 16.2 k+ users across 17 different IT user zones in Europe, ensuring smooth operations for our laboratories, offices, and VIP users. You'll handle a wide range of IT issues, from Microsoft 365 to workplace hardware, and play a key role in delivering high-quality service.What...

dss+is looking for Service desk analyst responsible for providing high-quality technical support and customer service for dss+ IT users. This role involves managing and resolving IT incidents and requests, ensuring service level compliance, and maintaining key performance indicators for the Service Desk. The analyst will handle ticket triage, categorization,...

Job Family:User Support (India)Travel Required:NoneClearance Required:NoneWhat You Will Do:· Work as a Service Desk/ helpdesk/desktop support Engineer.· Will provide technical assistance to Global users· Recognize, diagnose, research, isolate, and resolve problems through engaging discussions with users.· Troubleshoot and resolve technical issues related...

Chennai, Tamil Nadu, IndiaDepartmentGeneral IT User SupportJob posted onNov 05, 2025Employment typeFull Time EmployeeJob DescriptionDedicated and customer focussed Level-2 Service Desk engineer to provide technical support and assistance to end-users.The ideal candidate will be the first point of contact for all technical issues and requests, ensuring that...

OVERVIEWUnder general supervision, in a 24/7 online Service Desk (Semi-Technical), the Service Desk Analyst will assist Customers by performing the tasks requested through assigned Service Request, Incident, and Changes, with detailed analysis and guiding users through step-by-step solutions. Solutions may include but are not limited to setting up a...