
Service Desk Engineer
11 hours ago
A Service Desk Engineer is an IT professional who provides technical support and assistance to end users and organizations. They are typically the first line of contact for any tech-related issues, and their goal is to resolve problems quickly to minimize disruption.
Key Responsibilities:- Troubleshooting hardware, software, network, and system issues.
- Responding to tickets via phone, email, or a ticketing system (like Jira, ServiceNow, etc.).
- Installing and configuring new hardware and software.
- User account management, such as password resets and access control (often via Active Directory).
- Documenting problems and solutions in knowledge bases.
- Escalating complex issues to higher-level IT staff.
- Knowledge of Windows, macOS, Linux.
- Familiarity with network basics (DNS, DHCP, VPNs).
- Experience with ticketing systems.
- Soft skills like communication, patience, and problem-solving.
- Understanding of ITIL practices (Incident, Problem, Change Management).
- Service Desk Engineer (L1)
- L2/L3 Support Engineer
- Systems Administrator
- Network Engineer or Security Analyst
- IT Manager / Infrastructure Architect
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Service Desk Engineer
10 hours ago
Chennai, Tamil Nadu, India Axiom Software Solutions Limited Full time ₹ 6,00,000 - ₹ 12,00,000 per yearA Service Desk Engineer is an IT professional who provides technical support and assistance to end users and organizations. They are typically the first line of contact for any tech-related issues, and their goal is to resolve problems quickly to minimize disruption. Key Responsibilities:Troubleshooting hardware, software, network, and system...
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Service Desk Engineer- Hyderabad
2 weeks ago
Chennai, Tamil Nadu, India Diverse Lynx Full timeHiring for Service Desk Engineer- Hyderabad Job Summary The Service Desk Engineer is responsible for providing first-line technical support to internal or external users The ideal candidate will have hands-on experience supporting IT systems troubleshooting technical issues and working within SLA-driven environments to ensure timely and effective...
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Service Desk Engineer
2 days ago
Chennai, Tamil Nadu, India Mindsprint Full time ₹ 2,00,000 - ₹ 6,00,000 per yearService Desk EngineeringJob Description & Skills Required:Have technical expertise on the IT Service desk through chat, email, and voice.Professional Communication with end users required: keeping them informed of incident progress, notifying them of impending changes or agreed outagesRemote L1 support by troubleshooting all Desktop/laptop/Application...
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Service Desk Engineer
10 hours ago
Chennai, Tamil Nadu, India Guidehouse Full time ₹ 9,00,000 - ₹ 12,00,000 per yearWhat You Will Do:Work as a Service Desk/ helpdesk/desktop support Engineer.Will s provide technical assistance to lobal usersRecognize, diagnose, research, isolate, and resolve problems through engaging discussions with users.Troubleshoot and resolve technical issues related to operating systems, MS Office applications, email, special applications, Internet...
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IT Service Desk Manager
4 weeks ago
Chennai, Tamil Nadu, India Hectae Analytics and Software Solutions Full timeAbout the Role: We're seeking a skilled IT Service Desk Manager to lead Haass's IT Service Desk function. This role will oversee IT Service Desk support quality, drive service excellence, and support team performance across our Service Desk operations. You'll be responsible for monitoring ticket quality, delivering actionable feedback, and partnering with...
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IT Service Desk Manager
3 weeks ago
Chennai, Tamil Nadu, India Hectae Analytics and Software Solutions Full timeAbout the Role:We're seeking a skilled IT Service Desk Manager to lead Haass's IT Service Deskfunction. This role will oversee IT Service Desk support quality, drive service excellence,and support team performance across our Service Desk operations. You'll be responsible formonitoring ticket quality, delivering actionable feedback, and partnering with...
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IT Service Desk Manager
9 hours ago
Chennai, Tamil Nadu, India Hectae Analytics and Software Solutions Full time US$ 90,000 - US$ 1,20,000 per yearAbout the Role:We're seeking a skilledIT Service Desk Managerto leadHaass's IT Service Deskfunction. This role will oversee IT Service Desk support quality, drive service excellence,and support team performance across our Service Desk operations. You'll be responsible formonitoring ticket quality, delivering actionable feedback, and partnering with...
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Service Desk Lead
7 hours ago
Chennai, Tamil Nadu, India dss+ Full time ₹ 15,00,000 - ₹ 25,00,000 per yeardss+is looking for Service desk analyst responsible for providing high-quality technical support and customer service for dss+ IT users. This role involves managing and resolving IT incidents and requests, ensuring service level compliance, and maintaining key performance indicators for the Service Desk. The analyst will handle ticket triage, categorization,...
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Service Desk Engineer
5 days ago
Chennai, Tamil Nadu, India Guidehouse Full time ₹ 4,00,000 - ₹ 12,00,000 per yearJob Family:User Support (India)Travel Required:NoneClearance Required:NoneWhat You Will Do:· Work as a Service Desk/ helpdesk/desktop support Engineer.· Will provide technical assistance to Global users· Recognize, diagnose, research, isolate, and resolve problems through engaging discussions with users.· Troubleshoot and resolve technical issues related...
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Service Desk Lead
6 hours ago
Chennai, Tamil Nadu, India dss+ Full time ₹ 9,00,000 - ₹ 12,00,000 per yeardss is looking for Service desk analyst responsible for providing high-quality technical support and customer service for dss IT users. This role involves managing and resolving IT incidents and requests, ensuring service level compliance, and maintaining key performance indicators for the Service Desk. The analyst will handle ticket triage, categorization,...