Service Desk Engineer

11 hours ago


Chennai, Tamil Nadu, India Axiom Software Solutions Limited Full time ₹ 6,00,000 - ₹ 12,00,000 per year

A Service Desk Engineer is an IT professional who provides technical support and assistance to end users and organizations. They are typically the first line of contact for any tech-related issues, and their goal is to resolve problems quickly to minimize disruption.

Key Responsibilities:
  • Troubleshooting hardware, software, network, and system issues.
  • Responding to tickets via phone, email, or a ticketing system (like Jira, ServiceNow, etc.).
  • Installing and configuring new hardware and software.
  • User account management, such as password resets and access control (often via Active Directory).
  • Documenting problems and solutions in knowledge bases.
  • Escalating complex issues to higher-level IT staff.
Common Skills:
  • Knowledge of Windows, macOS, Linux.
  • Familiarity with network basics (DNS, DHCP, VPNs).
  • Experience with ticketing systems.
  • Soft skills like communication, patience, and problem-solving.
  • Understanding of ITIL practices (Incident, Problem, Change Management).
Career Path:
  1. Service Desk Engineer (L1)
  2. L2/L3 Support Engineer
  3. Systems Administrator
  4. Network Engineer or Security Analyst
  5. IT Manager / Infrastructure Architect

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