Service Desk Engineer

15 hours ago

Chennai, Tamil Nadu, India Guidehouse Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Job Family:

User Support (India)


Travel Required:

None


Clearance Required:

None

What You Will Do:

· Work as a Service Desk/ helpdesk/desktop support Engineer.

· Will provide technical assistance to Global users

· Recognize, diagnose, research, isolate, and resolve problems through engaging discussions with users.

· Troubleshoot and resolve technical issues related to operating systems, MS Office applications, email, special applications, Internet connections, and hardware/peripheral equipment

· Route more complex problems to our internal next-level IT support staff by following correct process and procedures.

· Solve complex, non-routine problems and determine innovative solutions through cost/benefit analysis

· Work in night shifts, to support users in USA and various other locations.

What You Will Need:

· Should be Engineering/Science graduate

· Minimum 2+ years of relevant experience in a Service Desk role

· Strong verbal and written communication skills in English

· Hands-on experience in managing IT devices such as Laptops, Desktops & Accessories

· Must have knowledge of the ITIL framework and information security concepts aligned with ISO 27001 standards

· Should have working knowledge in any ticketing tools, preferably ServiceNow

· Willingness to work only in night shifts

What Would Be Nice to Have:

· Certifications such as MCP and ITIL V4

· Quick learner and eager to grow with us.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including or   Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.  Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

  • Jr. Service Desk Engineer

    1 week ago

    Chennai, Tamil Nadu, India Neurealm Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Chennai, Tamil Nadu, IndiaDepartmentGeneral IT User SupportJob posted onSep 16, 2025Employment typeContractorResponsibilitiesServe as the primary escalation point for complex technical issues and ensure timely resolution.Mentor and train junior service desk staff on troubleshooting techniques and best practices.Develop and maintain comprehensive...

  • Analyst - IT Service desk

    1 week ago

    Chennai, Tamil Nadu, India SoftwareOne Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    What we offerA truly global working environment with a strong focus on diversity and inclusion that allows you to work with people of different cultures from all around the world.An excellent work-life balance, including flexible working times and remote working options wherever possible.An outstanding SoftwareOne working culture where we celebrate our...

  • Service Desk Engineer

    6 days ago

    Chennai, Tamil Nadu, India Neurealm Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job DetailsExpereince :2-4 yrsJob Location: ChennaiShifts :6:30 pm - 3:30 amLooking for Female candidates onlyJob Description:C Excellent oral & written communication,C Knowledge in Windows AD.C Knowledge in Azure concepts.C Knowledge in User Permissions / Access Restriction for Domain Accounts.Roles & Responsibilities:C Ensure 100% availability of resources...

  • Senior Service Desk Engineer

    5 hours ago

    Chennai, Tamil Nadu, India Guidehouse Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job SummaryResponsible for providing on-site or remote support to employee end users in areas of personal computers, servers, cloud applications, data and voice network, and ERP systems. Diagnoses problem source through discussions with users and coordinates with internal organization support or vendors to resolve problems. Responds to user requests to...

  • Hiring For Service Desk Engineer-Chennai

    2 days ago

    Chennai, Tamil Nadu, India Movate Technologies Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Dear Candidate,PFB the JD Below,Location: ChennaiMode: WFONP: Immediate or less than 30 daysRole & responsibilities :Service Desk Engineer: L1/L2 Support)Role Summary:Serve as the first point of contact for IT and application support requests, handling approximately 2,400 tickets/month via chat, email, phone, and the Teams Universal...

  • E000 Desk Engineer –L2

    1 week ago

    Chennai, Tamil Nadu, India Voicecord Full time ₹ 33,00,000 - ₹ 45,00,000 per year

    Line Manager: Core ManagerJob title: Emergency Desk EngineerJob Abbreviation: L2 Engineer for Emergency (000) desk supportJob Family: Emergency Desk Engineer – L2Job Profile Definition:KPI Performance Monitoring: · Monitor Emergency dashboards for success & failures and initiate incidents for threshold breaches. · Callout to respective stakeholders...

  • Emergency Desk Engineer

    1 week ago

    Chennai, Tamil Nadu, India Neev Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Job Title:Emergency Desk Engineer – L2Location:ChennaiRole OverviewTheEmergency Desk Engineer (L2)is responsible for monitoring, analyzing, and managing emergency alarms, network performance KPIs, and critical incidents across telecom infrastructure. This role involves coordinating with L2 domain teams, Incident Managers, and Delivery Leads to ensure...

  • Help Desk Engineer

    1 week ago

    Chennai, Tamil Nadu, India iLink Digital Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    We are seeking an experienced Help Desk Engineer with strong expertise in software installation, troubleshooting application issues, managing virtual devices, and working with ticketing tools. The role requires hands-on technical skills, excellent communication, and the ability to provide high-quality support for US-based clients.Key Responsibilities:Provide...

  • Help Desk Operations Manager

    6 days ago

    Chennai, Tamil Nadu, India Solgenie Technologies Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Help Desk & Operations ManagerLocation: Chennai, IndiaEmployment Type: Full-Time (Permanent placement or 12-month Contract-to-Hire subject to client confirmation)Start Date: ImmediateExperience: 10+ Years.Role OverviewWe are seeking an experienced Help Desk & Operations Manager to lead the Network Operations Center (KNOC) team at Arista Networks, Chennai....

  • Service Desk

    12 hours ago

    Chennai, Tamil Nadu, India Axiom Software Solutions Limited Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    • First point of contact for all end user reported issues or requests• Typically provides technical support for Internal and External customers• Responsible for providing the first-line of telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees• Applies basic diagnostic techniques to...