Analyst - IT Service desk
1 day ago
What we offer
- A truly global working environment with a strong focus on diversity and inclusion that allows you to work with people of different cultures from all around the world.
- An excellent work-life balance, including flexible working times and remote working options wherever possible.
- An outstanding SoftwareOne working culture where we celebrate our success by "Work Hard & Party Harder" which includes company parties, social events and team gatherings.
- Focus on people development with an extensive internal Learning Platform, including webinars, trainings, live learning, audiobooks, certification preparation, and more.
- Corporate benefits such as shopping discounts, company pension plan, employee share purchase program, etc. as per local country policies and guidelines.
Join Our Team as an Analyst - IT & Solutions - Service Desk
At SoftwareOne, we offer an exceptionally outstanding opportunity to work in a dynamic and forward-thinking environment. As an Analyst in our IT & Solutions Service Desk, you will play a crucial role in ensuring the flawless operation and support of our IT services. Your work will help us maintain our world-class standards and drive innovation within our teams.
Key Responsibilities
As an Analyst - IT & Solutions - Service Desk, your responsibilities will include:
- Register and resolve all IT related 1st level/2nd level incidents and requests.
- NOC Monitoring.
- Windows Imaging/Reimaging Task (Intune/MEM).
- User Access Management tasks in Active Directory (User Creation/Deletion/Modification). Similarly, for Exchange, MS Teams, OneDrive, O365, and other Business Accounts, etc.
- Collection and documentation of best-practice/processes and other technical processes.
- Escalation of unresolved or out of team scope tickets to the next level support.
- Ensuring end user happiness by providing best in-class customer services.
Skillset &Qualification:
Should have minimum 3 years of proven experience in 1st & 2nd level support.
We are looking for ambitious and driven individuals who have a proven track record in IT support. Ideal candidates will possess:
- A Bachelor's degree in Information Technology, Computer Science, or a related field or equivalent experience.
- Strong problem-solving skills and the ability to think on your feet.
- Excellent communication skills, both verbal and written.
- Demonstrated ability to work effectively in a collaborative team environment.
- Experience with service desk software and remote support tools.
- A solid grasp of IT infrastructure, including networks, servers, and databases.
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