Hiring For Service Desk Engineer-Chennai

2 days ago


Chennai, Tamil Nadu, India Movate Technologies Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Dear Candidate,

PFB the JD Below,

Location: Chennai

Mode: WFO

NP: Immediate or less than 30 days

Role & responsibilities :

Service Desk Engineer: L1/L2 Support)

Role Summary:

Serve as the first point of contact for IT and application support requests, handling approximately 2,400 tickets/month via chat, email, phone, and the Teams Universal Bot.

Responsibilities

  • Provide L1L2 support for M365, Azure AD, and endpoint issues.
  • Log, categorize, and resolve incidents and service requests per SOP.
  • Escalate unresolved or recurring issues to Command Center or L3.
  • Contribute to knowledge base and AI-Ops automation candidate identification.
  • Drive first-contact resolution and excellent customer experience.

Tech Stack: M365, Azure AD, Intune, Windows 10/11, TeamDynamix/ServiceNow.

Experience: 1-4 years.

Interested candidates, please drop your resume to

Regards,

Gayathri



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