Walk in Drive Interview For Service Desk Engineer-8 Nov-Chennai-Mepz
3 days ago
Dear Candidate,
PFB the JD.
Mode : WFO
NP: Immediate or less than 30 days
Location :Chennai
JD:
Service Desk Engineer L1/L2 Support:
Role Summary
Serve as the first point of contact for IT and application support requests, handling approximately 2,400 tickets/month via chat, email, phone, and the Teams Universal Bot.
Responsibilities
- Provide L1L2 support for M365, Azure AD, and endpoint issues.
- Log, categorize, and resolve incidents and service requests per SOP.
- Escalate unresolved or recurring issues to Command Center or L3.
- Contribute to knowledge base and AI-Ops automation candidate identification.
- Drive first-contact resolution and excellent customer experience.
- Good communication
Tech Stack: M365, Azure AD, Intune, Windows 10/11, TeamDynamix/ServiceNow.
Experience: 2-4 years.
Interested candidate , please share your resume to
Regards,
Gayathri Arunagiri
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