Walk in Drive Interview For Service Desk Engineer-8 Nov-Chennai-Mepz

3 days ago


Chennai, Tamil Nadu, India Movate Technologies Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Dear Candidate,

PFB the JD.

Mode : WFO

NP: Immediate or less than 30 days

Location :Chennai

JD:

Service Desk Engineer L1/L2 Support:

Role Summary

Serve as the first point of contact for IT and application support requests, handling approximately 2,400 tickets/month via chat, email, phone, and the Teams Universal Bot.

Responsibilities

  • Provide L1L2 support for M365, Azure AD, and endpoint issues.
  • Log, categorize, and resolve incidents and service requests per SOP.
  • Escalate unresolved or recurring issues to Command Center or L3.
  • Contribute to knowledge base and AI-Ops automation candidate identification.
  • Drive first-contact resolution and excellent customer experience.
  • Good communication

Tech Stack: M365, Azure AD, Intune, Windows 10/11, TeamDynamix/ServiceNow.

Experience: 2-4 years.

Interested candidate , please share your resume to

Regards,

Gayathri Arunagiri



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