Help Desk Operations Manager

2 days ago

Chennai, Tamil Nadu, India Solgenie Technologies Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Help Desk & Operations Manager

Location: Chennai, India

Employment Type: Full-Time (Permanent placement or 12-month Contract-to-Hire subject to client confirmation)

Start Date: Immediate

Experience: 10+ Years.

Role Overview

We are seeking an experienced Help Desk & Operations Manager to lead the Network Operations Center (KNOC) team at Arista Networks, Chennai. The ideal candidate will oversee daily network operations, incident management, service delivery, and team performance across a 24x7 support environment. This role is both strategic and hands-on, responsible for ensuring high availability, performance, and reliability of Aristas global network infrastructure and customer support systems.

Key Responsibilities

  • Lead and manage a team of ~20 NOC engineers and help desk professionals, ensuring efficient network monitoring, ticket resolution, and incident response.
  • Define and implement operational processes, escalation protocols, and SLAs to improve uptime and response efficiency.
  • Coordinate with cross-functional teams (Engineering, Infrastructure, and Customer Success) for issue resolution and service optimization.
  • Drive automation, standardization, and process improvement initiatives across network operations.
  • Monitor KPIs, generate operational reports, and manage continuous service improvement efforts.
  • Mentor and develop team members; ensure skill growth and shift coverage planning for 24x7 operations.
  • Oversee incident, change, and problem management in accordance with ITIL best practices.

Qualifications

  • Bachelors degree in Computer Science, IT, or related field.
  • 10+ years of IT operations experience, including 5+ years in a leadership role within NOC or KNOC environments.
  • Strong technical understanding of network infrastructure, monitoring tools, and incident management workflows.
  • Proven track record in managing large technical teams in a high-availability environment.
  • Excellent communication, analytical, and stakeholder management skills.
  • Exposure to automation, scripting, or DevOps-based monitoring will be an added advantage.

  • Jr. Help Desk Engineer

    1 week ago

    Chennai, Tamil Nadu, India Neurealm Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Chennai, Tamil Nadu, IndiaPracticeRemote Help Desk SupportJob posted onOct 06, 2025Employee TypeFull Time EmployeeExperience range (Years)2 years - 3 yearsClientProjectsKey Responsibilities:Serve as the first point of contact for end users seeking technical assistance via phone, email, or ticketing system.Diagnose and resolve technical hardware and software...

  • Technical Support Help Desk

    7 days ago

    Chennai, Tamil Nadu, India SpareIt Full time ₹ 10,000 - ₹ 50,000 per year

    SpareIt is India's largest automotive aftermarket multi-sided platform. Our platform digitizes the offline neighborhood mom and pop garages by empowering them with easy access to sourcing, last-mile logistics, business management solutions and digital credit.It connects these garages with distributors and manufacturers who sell more than 30 lakh spares...

  • Help Desk Specialist

    2 days ago

    Chennai, Tamil Nadu, India Crane Worldwide Logistics Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges.The Help Desk Specialist will be responsible for working with internal users (clients) to manage and resolve incidents relating to enterprise application systems and...

  • Service Desk operations

    7 days ago

    Chennai, Tamil Nadu, India Multibhasi Solutions Private Limited Full time ₹ 87,000 - ₹ 8,00,000 per year

    Job Role: Trainer- Service Desk OperationsJob Location: ChennaiJob Type: Full-TimeReporting to: In office (6 days working with fixed Sunday)Shift: DayNote: Candidate should be comfortable to travel as we generally have trainings at our centres or the colleges that we are tied up withJob Summary:We're seeking an experienced Technical Trainer to design and...

  • Front Desk Executive

    1 week ago

    Chennai, Tamil Nadu, India hirring Full time ₹ 4,20,000 - ₹ 6,30,000 per year

    Job Title: Front Desk ExecutiveDepartment: Front DeskReports To: Regional Head/ National HeadJob Description:We are seeking a dynamic, professional, and customer-focused Front Desk Executive to be the face of our studio. This individual will be responsible not only for managing day-to-day front desk operations and guest relations but also for supporting...

  • IT Service Desk Analyst

    2 weeks ago

    Chennai, Tamil Nadu, India Fourth Dimension Technologies Pvt. Ltd Full time ₹ 2,40,000 per year

    JOB Description :IT Service Desk EngineerDay to day management of the First Line Service Desk function:a. Ensure that the Service Desk is an excellent deliverer of Customer Serviceb. Ensure that the call logging system is fit for purpose and is used effectively and efficiently by the teamc. Be responsible for the operational management of call assignments...

  • Service Desk Engineer

    2 weeks ago

    Chennai, Tamil Nadu, India Fourth Dimension Technologies Pvt Ltd Full time ₹ 3,50,000 - ₹ 4,00,000 per year

    IT Service Desk EngineerDay to day management of the First Line Service Desk function:a. Ensure that the Service Desk is an excellent deliverer of Customer Serviceb. Ensure that the call logging system is fit for purpose and is used effectively and efficiently by the teamc. Be responsible for the operational management of call assignments within the Service...

  • Service Desk Engineer

    2 weeks ago

    Chennai, Tamil Nadu, India Fourth Dimension Technologies Pvt Ltd Full time ₹ 2,50,000 - ₹ 4,67,477 per year

    Day to day management of the First Line Service Desk function:Internation Voice support Experience.a. Ensure that the Service Desk is an excellent deliverer of Customer Serviceb. Ensure that the call logging system is fit for purpose and is used effectively and efficiently by the teamc. Be responsible for the operational management of call assignments within...

  • Analyst - IT Service desk

    5 days ago

    Chennai, Tamil Nadu, India SoftwareOne Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    What we offerA truly global working environment with a strong focus on diversity and inclusion that allows you to work with people of different cultures from all around the world.An excellent work-life balance, including flexible working times and remote working options wherever possible.An outstanding SoftwareOne working culture where we celebrate our...

  • Sr Help Desk Specialist

    5 days ago

    Chennai, Tamil Nadu, India Gartner Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About Gartner IT:Join a world-class team of skilled IT Operation Support Professionals who build the first line of attack for our associates for any of their IT related Support requests or issues and at the same time act as the first line of defense for tier 3 Technical Teams to give them cover for consequences resulted from new upgrades and technology push...