IT Infrastructure service desk engineer

8 hours ago

Chennai, Tamil Nadu, India Eurofins Full time ₹ 40,00,000 - ₹ 80,00,000 per year

Role & responsibilities

OBJECTIVE:

As a Service Desk Engineer, youll support over 16.2 k+ users across 17 different IT user zones in Europe, ensuring smooth operations for our laboratories, offices, and VIP users. You'll handle a wide range of IT issues, from Microsoft 365 to workplace hardware, and play a key role in delivering high-quality service.

What You'll Do

  • Provide 1st line IT support for end users across Europe.

  • Troubleshoot and resolve issues related to:

  • Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)

  • Windows 10/11
  • Identity & Access Management
  • Printing and patching (desktop/server)

  • Application triage and routing

  • Register, classify, and follow up on tickets using internal processes.

  • Escalate complex issues to 2nd line support when needed.
  • Contribute to documentation, knowledge base articles, and service catalog improvements.
  • Identify and document workarounds and recurring issues.

What You Bring

  • Experience in a Service Desk or IT support role.
  • Strong troubleshooting skills, especially with Windows and M365.
  • Excellent communication skills in English
  • A proactive, "can-do" attitude and the ability to thrive in a fast-paced environment.

Nice to Have

  • Experience with Windows Server, Active Directory, or networking.
  • Familiarity with BMC Helix ticketing system
  • ITIL Foundation certification.
  • Knowledge of Azure, SCCM, or Intune.

Why Join Us?

  • Work in a vibrant, multicultural team in India
  • Be part of a company that values growth, learning, and internal mobility.
  • Gain exposure to a modern IT environment supporting critical business operations.
  • Clear path to leadership for ambitious professionals.

Personal Skills:

  • Team Player
  • Smart worker
  • Quick learner
  • Willingness to work in 24x7 shifts.

Qualification: Bachelor's degree or comparable education

Experience – 3 to 6 years into Service Desk

PREFERED CANDIDATES:

  • The successful candidate will have a self-motivated, get-it-done attitude; the ability to think critically; enjoy working with teams spread globally and across cultures; a desire to learn in new areas; and the discipline to pay attention to deadlines, details and quality.
  • Good communication and interpersonal skills to interact with team in Europe
  • BE Computer Science/MCA or any other Bachelor's degree with the right experience
  • Will be an added advantage if worked on Laboratory related applications

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