IT Service Desk

dss+is looking for Service desk analyst responsible for providing high-quality technical support and customer service for dss+ IT users. This role involves managing and resolving IT incidents and requests, ensuring service level compliance, and maintaining key performance indicators for the Service Desk. The analyst will handle ticket triage, categorization,...

OVERVIEWUnder general supervision, in a 24/7 online Service Desk (Semi-Technical), the Service Desk Analyst will assist Customers by performing the tasks requested through assigned Service Request, Incident, and Changes, with detailed analysis and guiding users through step-by-step solutions. Solutions may include but are not limited to setting up a...

What we offerA truly global working environment with a strong focus on diversity and inclusion that allows you to work with people of different cultures from all around the world.An excellent work-life balance, including flexible working times and remote working options wherever possible.An outstanding SoftwareOne working culture where we celebrate our...

A Service Desk Engineer is an IT professional who provides technical support and assistance to end users and organizations. They are typically the first line of contact for any tech-related issues, and their goal is to resolve problems quickly to minimize disruption. Key Responsibilities:Troubleshooting hardware, software, network, and system...

Chennai, Tamil Nadu, IndiaDepartmentGeneral IT User SupportJob posted onSep 16, 2025Employment typeContractorResponsibilitiesServe as the primary escalation point for complex technical issues and ensure timely resolution.Mentor and train junior service desk staff on troubleshooting techniques and best practices.Develop and maintain comprehensive...

Role & responsibilitiesOBJECTIVE:As a Service Desk Engineer, youll support over 16.2 k+ users across 17 different IT user zones in Europe, ensuring smooth operations for our laboratories, offices, and VIP users. You'll handle a wide range of IT issues, from Microsoft 365 to workplace hardware, and play a key role in delivering high-quality service.What...

Job DetailsExpereince :2-4 yrsJob Location: ChennaiShifts :6:30 pm - 3:30 amLooking for Female candidates onlyJob Description:C Excellent oral & written communication,C Knowledge in Windows AD.C Knowledge in Azure concepts.C Knowledge in User Permissions / Access Restriction for Domain Accounts.Roles & Responsibilities:C Ensure 100% availability of resources...

Job Family:User Support (India)Travel Required:NoneClearance Required:NoneWhat You Will Do:· Work as a Service Desk/ helpdesk/desktop support Engineer.· Will provide technical assistance to Global users· Recognize, diagnose, research, isolate, and resolve problems through engaging discussions with users.· Troubleshoot and resolve technical issues related...

Chennai, Tamil Nadu, IndiaDepartmentGeneral IT User SupportJob posted onNov 05, 2025Employment typeFull Time EmployeeJob DescriptionDedicated and customer focussed Level-2 Service Desk engineer to provide technical support and assistance to end-users.The ideal candidate will be the first point of contact for all technical issues and requests, ensuring that...

Job SummaryResponsible for providing on-site or remote support to employee end users in areas of personal computers, servers, cloud applications, data and voice network, and ERP systems. Diagnoses problem source through discussions with users and coordinates with internal organization support or vendors to resolve problems. Responds to user requests to...