Service Desk Engineer

7 days ago


Chennai Tamil Nadu India, Tamil Nadu HCLTech Full time

HCL Technologies – Weekend Drive | 6th Dec 2025


Role: Service Desk Engineer

Experience: 1–3 years

Location: Chennai

Language Requirement: Polish


About the Role:

We are looking for a skilled Service Desk Engineer to join our team and deliver exceptional technical support in an international voice environment. If you have strong troubleshooting skills and a passion for customer experience, this is your chance to grow with us

Key Responsibilities:

✅ Handle escalated technical issues from L1 support

✅ Ensure timely ticket resolution within SLA

✅ Maintain compliance with quality standards and company policies

✅ Deliver outstanding customer experience and maintain CSAT

✅ Update worklogs and follow escalation processes

Required Skills:

✔ Excellent communication skills with international voice support experience

✔ Strong troubleshooting for:

  • Mobility applications
  • Desktop/system issues
  • Outlook, VPN, Citrix, VDI
  • ✔ In-depth knowledge of MS Office/O365

Good to Have:

➕ Telecom experience (added advantage)



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