IT Infrastructure Service Desk Engineer

4 days ago

Chennai, India Eurofins Full time

Job Description POSITION TITLE: ITISC FET Europe Helpdesk Engineer REPORTING TO: ITISC FET Europe Service Desk Manager / India Team Leader Are you passionate about IT and eager to grow your career in a dynamic, international environment? Join our Service Desk team in  India , where you’ll be the first point of contact for IT support across Europe — and where your ambition can lead you to a leadership role. OBJECTIVE: As a Service Desk Engineer, you’ll support over 16.2 k+ users across 17 different IT user zones in Europe, ensuring smooth operations for our laboratories, offices, and VIP users. You’ll handle a wide range of IT issues, from Microsoft 365 to workplace hardware, and play a key role in delivering high-quality service. What You’ll Do Provide 1st line IT support for end users across Europe. Troubleshoot and resolve issues related to:Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)Windows 10/11Identity & Access ManagementPrinting and patching (desktop/server)Application triage and routing Register, classify, and follow up on tickets using internal processes. Escalate complex issues to 2nd line support when needed. Contribute to documentation, knowledge base articles, and service catalog improvements. Identify and document workarounds and recurring issues. What You Bring Experience in a Service Desk or IT support role. Strong troubleshooting skills, especially with Windows and M365. Excellent communication skills in English A proactive, “can-do” attitude and the ability to thrive in a fast-paced environment. Nice to Have Experience with Windows Server, Active Directory, or networking. Familiarity with BMC Helix ticketing system ITIL Foundation certification. Knowledge of Azure, SCCM, or Intune. Why Join Us? Work in a vibrant, multicultural team in India Be part of a company that values growth, learning, and internal mobility. Gain exposure to a modern IT environment supporting critical business operations. Clear path to leadership for ambitious professionals.  Personal Skills: Team Player Smart worker Quick learner Willingness to work in 24x7 shifts. Qualification: Bachelor's degree or comparable education Experience – 3 to 6 years into Service Desk PREFERED CANDIDATES: The successful candidate will have a self-motivated, get-it-done attitude; the ability to think critically; enjoy working with teams spread globally and across cultures; a desire to learn in new areas; and the discipline to pay attention to deadlines, details and quality. Good communication and interpersonal skills to interact with team in Europe BE Computer Science/MCA or any other Bachelor’s degree with the right experience Will be an added advantage if worked on Laboratory related applications Qualifications Additional Information

  • Technical Service Desk Engineer

    2 days ago

    Chennai, India SMARTWORK IT SERVICES Full time

    Description : Job Title : Technical Service Desk EngineerExperience Required : 2 5 YearsLocation : ChennaiJob Purpose / Summary : The Technical Service Desk Engineer will be responsible for providing remote technical support to end-users for hardware, software, and application issues.This role requires excellent troubleshooting skills, a customer-centric...

  • Service Desk Engineer

    3 days ago

    Chennai, Tamil Nadu, India Fourth Dimension Technologies Pvt Ltd Full time ₹ 3,50,000 - ₹ 4,00,000 per year

    IT Service Desk EngineerDay to day management of the First Line Service Desk function:a. Ensure that the Service Desk is an excellent deliverer of Customer Serviceb. Ensure that the call logging system is fit for purpose and is used effectively and efficiently by the teamc. Be responsible for the operational management of call assignments within the Service...

  • Service Desk Engineer

    7 days ago

    Chennai, Tamil Nadu, India Axiom Software Solutions Limited Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    A Service Desk Engineer is an IT professional who provides technical support and assistance to end users and organizations. They are typically the first line of contact for any tech-related issues, and their goal is to resolve problems quickly to minimize disruption. Key Responsibilities:Troubleshooting hardware, software, network, and system...

  • Service Desk Engineer

    5 days ago

    Chennai, Tamil Nadu, India Axiom Software Solutions Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    A Service Desk Engineer is an IT professional who provides technical support and assistance to end users and organizations. They are typically the first line of contact for any tech-related issues, and their goal is to resolve problems quickly to minimize disruption. Key Responsibilities: Troubleshooting hardware, software, network, and system issues. ...

  • IT Infrastructure service desk engineer

    1 week ago

    Chennai, Tamil Nadu, India Eurofins Full time ₹ 40,00,000 - ₹ 80,00,000 per year

    Role & responsibilitiesOBJECTIVE:As a Service Desk Engineer, youll support over 16.2 k+ users across 17 different IT user zones in Europe, ensuring smooth operations for our laboratories, offices, and VIP users. You'll handle a wide range of IT issues, from Microsoft 365 to workplace hardware, and play a key role in delivering high-quality service.What...

  • Service Desk Engineer

    5 days ago

    Chennai, Tamil Nadu, India Fourth Dimension Technologies Pvt Ltd Full time ₹ 2,50,000 - ₹ 4,67,477 per year

    Day to day management of the First Line Service Desk function:Internation Voice support Experience.a. Ensure that the Service Desk is an excellent deliverer of Customer Serviceb. Ensure that the call logging system is fit for purpose and is used effectively and efficiently by the teamc. Be responsible for the operational management of call assignments within...

  • IT Application Support

    19 hours ago

    Chennai, India Hectae Analytics and Software Solutions Full time

    About the Role We’re looking for an experienced L3 IT Service Desk Engineer to provide advanced technical support and act as a subject matter expert within Haass’s IT Service Desk operations. In this role, you’ll handle complex incidents, perform root cause analysis, support integrations, and drive process improvements to ensure service quality and...

  • IT Service Desk Analyst

    5 days ago

    Chennai, Tamil Nadu, India Fourth Dimension Technologies Pvt. Ltd Full time ₹ 2,40,000 per year

    JOB Description :IT Service Desk EngineerDay to day management of the First Line Service Desk function:a. Ensure that the Service Desk is an excellent deliverer of Customer Serviceb. Ensure that the call logging system is fit for purpose and is used effectively and efficiently by the teamc. Be responsible for the operational management of call assignments...

  • Service Desk English+ Malay

    1 week ago

    Chennai, India Whatjobs IN C2 Full time

    About Client : LTIMindtree is a global technology consulting and digital solutions company that provides IT services to help businesses with their digital transformation. Formed from the merger of Larsen & Toubro Infotech and Mindtree, it offers a wide range of services like application development, cloud and infrastructure management, data analytics, AI,...

  • Service Desk Engineer

    5 days ago

    Chennai, Tamil Nadu, India UST Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Role DescriptionWe are seeking aService Desk Agentwith excellent communication skills in English and hands-on experience inService Desk operationsandActive Directory.In this role, you will work in ateam-based 24/7 support environment, rotating shifts with other team members. Flexibility to work any schedule as needed is required.TheService Desk Agentwill...