IT Help Desk Technician

3 days ago

Mumbai, India SKS Enterpprise Full time

**Position Name -** **IT Help Desk Technician**

**Location - **Mumbai**

**Experience Range -** 4-7 years**

**Mandatory Requirement**:

- Skilled and customer-oriented IT Help Desk Technician
- Responsible for providing technical support and assistance to our employees and resolving
- Primary goal will be to ensure that all IT systems and equipment are functioning properly and to provide effective solutions to any problems that may arise.

**About the client**:
Our Client is a mid-market investment bank, providing financial and strategic advice in the fields of corporate finance, alternative asset management, capital syndication and M&A. Clients include start-ups, private equity houses, and global corporate entities. Focuses on sectors such a consumer, healthcare, technology, life sciences, industrials and financial services. Has offices in Bangalore and Mumbai, India.

**Job Roles and Responsibilities**:

- Respond promptly and professionally to incoming IT help desk requests, either in person, via phone, or through the ticketing system.
- Diagnose and troubleshoot hardware, software, and network problems reported by end-users, including desktops, laptops, printers, mobile devices, and other peripherals.
- Provide technical support and assistance to employees, guiding them through step-by-step solutions in a clear and concise manner.
- Escalate unresolved issues to the appropriate IT team members and follow up to ensure timely resolution.
- Set up and support user accounts, including password resets and access permissions, following established security protocols.
- Perform routine maintenance tasks, such as system updates, patches, and antivirus scans, to ensure the stability and security of IT infrastructure.
- Maintain accurate records of IT support requests, actions taken, and solutions provided in the ticketing system.
- Collaborate with other IT team members to identify and implement process improvements and best practices.
- Keep up-to-date with the latest technology trends and advancements in order to provide effective and efficient support.
- Assist in Buying and updating existing hardware

**Qualification and Experience**:

- Plus ability to move our data to cloud
- Plus data protection

**Other Details**:

- We are looking for a skilled and customer-oriented IT Help Desk Technician to join our IT department. As an IT Help Desk Technician, you will be responsible for providing technical support and assistance to our employees and resolving IT-related issues in a timely manner. Your primary goal will be to ensure that all IT systems and equipment are functioning properly and to provide effective solutions to any problems that may arise.

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