Help Desk Technician – Level 1

23 hours ago

Bengaluru Delhi Mumbai NCR, India Ponka Full time ₹ 2,00,000 - ₹ 6,00,000 per year

JOB TITLE : Help Desk Technician Level 1

REPORTS TO : Director of IT (U.S.-Based)

LOCATION : India

HOURS : 8:30 a.m. - 5:00 p.m. EST

JOB SUMMARY:

  • We are seeking a skilled and motivated Help Desk Technician Level 1 to join our IT team. The ideal candidate will have a strong foundation in technical support and excellent communication skills. This role involves providing front-line support to end-users, diagnosing technical issues, and escalating complex problems to senior IT staff. The position requires a service-oriented approach, strong troubleshooting capabilities, and the ability to operate effectively in a team environment.

RESPONSIBILITIES AND DUTIES:

  • Create, respond to, and resolve IT support tickets; escalate unresolved issues to appropriate team members.

  • Support and maintain all PCs, printers, peripherals, and perform basic LAN/WAN troubleshooting.

  • Diagnose hardware and software issues and implement effective solutions independently.

  • Update and contribute to the internal Knowledge Base to improve team efficiency.

  • Adhere to standard IT support procedures, ensuring proper documentation and issue resolution.

  • Collaborate with senior IT staff on ongoing and upcoming projects (e.g., Windows 10 migration, Office 365 deployment).

  • Demonstrate accountability by taking ownership of assigned issues with minimal supervision after training.

WORKING CONDITIONS:

  • The role requires flexible working hours to collaborate effectively with U.S.-based teams, primarily operating in Eastern Standard Time (EST). A reliable internet connection and a professional home office setup are essential for virtual meetings, secure procurement systems, and data access. The position may occasionally involve early morning or evening meetings to accommodate cross-time-zone coordination. The role also involves extended periods of computer use and regular engagement through digital communication tools.

  • Basic Active Directory (AD) and email account maintenance.

  • HTML/Web design and website troubleshooting.

  • Desktop/laptop repair, hardware replacement, and system rebuilds.

  • Strong multitasking abilities and experience handling time-sensitive issues.

  • Excellent verbal and written communication skills.

  • Must be self-motivated, reliable, and capable of working independently or as part of a team.

PREFERRED :

  • Working knowledge of mobile devices to include iPhone, iPad, Surface, etc.

  • Mac OS, iOS

  • Dreamweaver

  • Crystal Reports, SQLuated

QUALIFICATIONS:

  • Minimum 2 years of relevant IT support or Help Desk experience.

  • Proficiency in Windows 7 (required) and Windows 10 (preferred).

Location - Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune, Remote (WFH)

  • Help Desk Technician – Level 1

    5 days ago

    Bengaluru, Delhi, Mumbai, NCR, India Bribooks Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    JOB TITLE: Help Desk Technician Level 1REPORTS TO: Director of IT (U.S.-Based)LOCATION: Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune,Remote , India HOURS: 8:30 a.m. - 5:00 p.m. ESTJOB SUMMARY:We are seeking a skilled and motivated Help Desk Technician Level 1 to join our IT team. The ideal candidate will have a strong...

  • Help Desk Technician

    2 weeks ago

    Marol, Mumbai, Maharashtra, India You Broadband Full time

    **Job Details**: **Position - Help Desk Technician (IT)** **Tasks and Responsibilities**: - Install, modify, and repair computer hardware and software. - Configure and debug desktop programs. - Ensure seamless Local Area Network (LAN) operations. - Install computer peripherals for users. - Follow up with customers to ensure issue resolution. **Skills...

  • Help Desk Technician

    1 day ago

    Bengaluru, Karnataka, India RamSoft Full time

    **About us** **What are we looking for?** The role of the Help Desk Technician is to stage, configure, and support server, workstations responsible for maintaining company-wide computer hardware and network infrastructure, and participating in other IT department projects. The Help Desk Technician will directly Reports to: IT Operations Manager Job...

  • Help Desk Support

    2 weeks ago

    Andheri, Mumbai, Maharashtra, India S K Networks Full time

    We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its...

  • Help Desk Tier II

    4 days ago

    Navi Mumbai, India Mistry J2n Full time

    The Help Desk Tier II Support technician is responsible for providing second-level support on a variety of complex technical issues to our clients, working team members in our Managed Services Division, ensuring timely resolution of tickets.

  • Help Desk Engineer

    4 days ago

    Bengaluru, India Sightspectrum Full time

    Experience Level : 2 to 4 years Work Mode : Work from Office Shifts : Quarterly Rotational 2 PM to11 PM, 6 PM to 3 AM, 9 PM to 6 AM Work Mode : Work From Office Interview Mode : Face to Face Experience 2 to 4 years of Tier 2 experience in a technician, help desk, or desktop support role. Technical Skills: * Proficient in macOS and Apple hardware/software...

  • Technician, Tier 1 Support

    20 hours ago

    Bengaluru, India Deluxe Full time

    About the CompanyAs the world’s leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, WarnerMedia, The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT&T and many others, by providing Global Content Distribution, Localization,...

  • Help Desk Support- Tele Caller(Female)

    1 day ago

    Bengaluru, India TechKshetra Info Solutions Full time

    **HELP DESK SUPPORT- TELE CALLER(FEMALE)**: We are looking for a competent **Help desk technician** to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively...

  • Help Desk Exicutive- Tele Caller(Female)

    2 weeks ago

    Bengaluru, Karnataka, India TechKshetra Info Solutions Full time

    **HELP DESK EXICUTIVE- TELE CALLER(FEMALE)**: We are looking for a competent **Help desk Exicutive** to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively...

  • Help Desk Operator

    1 day ago

    Naraina, Delhi, Delhi, India SVS International Full time

    **About SVS International**:Established in 1994, SVS International is a niche leader in IT Infrastructure, Electronic Security, and Surveillance solutions across India, offering a wide range of advanced technology services. **Help Desk Operator** **About the Role**:We are seeking a well-spoken and organized **Help Desk Operator** to handle customer queries,...