Information Technology Help Desk
21 hours ago
Job Title: IT HelpdeskDepartment: Information TechnologyLocation: KolkataInterview Mode – 1st round virtual 2nd round Face to faceNotice period- Immediate joiners to 15days.Position SummaryThe Help Desk Technician provides front-line technical support to users by diagnosing and resolving hardware, software, and network issues. This role ensures optimal workstation and LAN performance, maintains accurate documentation, and contributes to user training and system improvement initiatives. The Help Desk Technician plays a key role in maintaining high levels of customer satisfaction and operational efficiency across the organization.Key ResponsibilitiesProvide timely and effective technical support to users via phone, email, chat, or in-person.Diagnose and resolve hardware, software, and network connectivity issues.Research and document solutions to technical problems in a knowledge base.Guide clients through troubleshooting steps and educate them on preventive measures.Maintain system and user documentation, including procedures and FAQs.Identify and recommend opportunities to improve system performance and user experience.Assist in developing and delivering end-user training and support materials.Recommend adaptive devices and techniques to accommodate users with disabilities.Monitor compliance with service-level agreements (SLAs) and organizational policies.Collaborate with IT team members to escalate and resolve complex issues.Stay current with new technologies and best practices through ongoing professional development.Support organizational objectives by completing related tasks and projects as assigned.QualificationsEducation:Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.Experience:0–1 years of experience in a technical support or help desk environment preferred.Skills and Competencies:Strong problem-solving and analytical skills.Excellent verbal and written communication abilities.Customer-focused attitude with patience and professionalism.Familiarity with Windows, macOS, and common enterprise software applications.Basic understanding of networking principles (TCP/IP, DNS, DHCP).Ability to prioritize and manage multiple support requests efficiently.Commitment to continuous learning and professional growth.
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Information Technology Help Desk
21 hours ago
Delhi, India Parrot CTFs Full timeCompany DescriptionParrot CTFs delivers modern cybersecurity training through hands-on learning via an advanced Capture the Flag (CTF) platform, complemented by comprehensive cybersecurity services. The platform features over 150 real-world challenges and vulnerable lab machines, covering specialized tracks such as Web Exploitation, Active Directory, Digital...
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Information Technology Help Desk
58 minutes ago
Delhi, India Parrot CTFs Full timeCompany DescriptionParrot CTFs delivers modern cybersecurity training through hands-on learning via an advanced Capture the Flag (CTF) platform, complemented by comprehensive cybersecurity services. The platform features over 150 real-world challenges and vulnerable lab machines, covering specialized tracks such as Web Exploitation, Active Directory, Digital...
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Information Technology Help Desk
2 days ago
Delhi, India Parrot CTFs Full timeCompany DescriptionParrot CTFs delivers modern cybersecurity training through hands-on learning via an advanced Capture the Flag (CTF) platform, complemented by comprehensive cybersecurity services. The platform features over 150 real-world challenges and vulnerable lab machines, covering specialized tracks such as Web Exploitation, Active Directory, Digital...
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Information Technology Help Desk Technician
2 days ago
Delhi, India Celito Tech, Inc. Full timeJob Title: IT Service Desk Technician Reports To: Senior Manager, IT Support Employment Type: Full-Time Timings : 11.30 am to 8.30 pm IST (Can extend upto 10.30 pm in case of meetings/issues) The Celito Team The Celito Team architects the buildout of simplified, integrated, and compliant technology stacks. With both consulting and products, our expertise can...
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Information Technology Help Desk Technician
2 days ago
Delhi, India Celito Tech, Inc. Full timeJob Title: IT Service Desk TechnicianReports To: Senior Manager, IT SupportEmployment Type: Full-TimeTimings : 11.30 am to 8.30 pm IST (Can extend upto 10.30 pm in case of meetings/issues)The Celito TeamThe Celito Team architects the buildout of simplified, integrated, and compliant technologystacks. With both consulting and products, our expertise can help...
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Information Technology Help Desk Technician
21 hours ago
Delhi, India Celito Tech, Inc. Full timeJob Title: IT Service Desk TechnicianReports To: Senior Manager, IT SupportEmployment Type: Full-TimeTimings : 11.30 am to 8.30 pm IST (Can extend upto 10.30 pm in case of meetings/issues)The Celito TeamThe Celito Team architects the buildout of simplified, integrated, and compliant technologystacks. With both consulting and products, our expertise can help...
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Information Technology Help Desk Technician
58 minutes ago
Delhi, India Celito Tech, Inc. Full timeJob Title: IT Service Desk TechnicianReports To: Senior Manager, IT SupportEmployment Type: Full-TimeTimings : 11.30 am to 8.30 pm IST (Can extend upto 10.30 pm in case of meetings/issues)The Celito TeamThe Celito Team architects the buildout of simplified, integrated, and compliant technologystacks. With both consulting and products, our expertise can help...
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Information Technology Help Desk Technician
5 hours ago
New Delhi, India Celito Tech, Inc. Full timeJob Title: IT Service Desk TechnicianReports To: Senior Manager, IT SupportEmployment Type: Full-TimeTimings : 11.30 am to 8.30 pm IST (Can extend upto 10.30 pm in case of meetings/issues)The Celito TeamThe Celito Team architects the buildout of simplified, integrated, and compliant technologystacks. With both consulting and products, our expertise can help...
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Help Desk Analyst
3 weeks ago
Delhi, India ALIANDO Full timeJob Title: Help Desk AnalystDepartment: Managed ServicesPosition Type: Full TimeLocation: India RemoteCompany Overview:ALIANDO is an award-winning Azure Expert Managed Service solutions company focused on selling and deploying Microsoft technologies for U.S. and international companies. For over 20 years, Microsoft and its partners have recommended ALIANDO...
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Help Desk Operator
1 day ago
Naraina, Delhi, Delhi, India SVS International Full time**About SVS International**:Established in 1994, SVS International is a niche leader in IT Infrastructure, Electronic Security, and Surveillance solutions across India, offering a wide range of advanced technology services. **Help Desk Operator** **About the Role**:We are seeking a well-spoken and organized **Help Desk Operator** to handle customer queries,...
