Service Desk Technician

3 days ago

Mumbai, India Datamark Full time

Greetings from Datamark

We are hiring for Service Desk Technician role
- **Primary Responsibilities**:

- Monitors and processes user requests submitted to the IT ticketing system by following the IT Procedure Manual. Completion and closure of all tickets processed and full documentation of the change in the IT ticketing system.
- Answers inbound phone calls from global users at the IT Service Desk across all shifts to include, opening a ticket on behalf of the user if one hasn’t been opened, processing the request according to the IT Procedure Manual, ensuring the user is satisfied with the change and documenting the change in the IT ticketing system and closing the ticket.
- Provides 1st level technical support by gathering and documenting requests using IT support procedures. Must maintain accurate documentation of requests and follow escalation procedures.
- Troubleshoot workstations, peripherals and software in accordance with IT work instructions, standards, best practices and security requirements.
- Maintains/develops work instructions for support, maintenance, and installation of workstations
- Ensures all software license tracking is accurate including keeping track of inventory of company system assets. Ensures all DATAMARK systems have valid software licensing
- Is actively involved in opportunities to learn new technologies and processes.

**Minimum Qualifications**:

- **Education Requirements**:

- Minimum 3 years Degree / Diploma, Professional Degree Preferred
- **Field Experience**:

- At least 2 years of experience in the IT field
- Ready to work in Rotational Day & Night shifts.
- Ready to work from Office (Thane).
- 5 days working.
- CTC - 4.20 LPA.

**Speak with the employer**
+91 7400351700

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