▷ (Urgent Search) Service Desk Engineer 1

2 weeks ago

Mumbai, India Pes Hr Services Full time

Job Description We are seeking a motivated and enthusiastic Service Desk Engineer 1 to join our IT support team. In this entry-level role, you will be the first point of contact for users seeking technical assistance, providing support to ensure their IT systems run smoothly. Responsibilities - Provide first-level technical support to end-users via phone, email, or chat. - Diagnose and resolve hardware and software issues for desktop and laptop systems. - Assist users with application support and troubleshooting. - Document and track issues in the service desk management system. - Escalate complex issues to higher-level support teams as needed. - Maintain inventory of IT equipment and assist with setup and deployment. - Participate in ongoing training and development programs to enhance technical skills. Skills and Qualifications - Bachelor's degree in Computer Science, Information Technology, or a related field. - Basic knowledge of operating systems (Windows, macOS, Linux). - Familiarity with networking concepts and protocols (TCP/IP, DNS, DHCP). - Experience with help desk ticketing systems and remote support tools. - Strong problem-solving skills and attention to detail. - Excellent communication and interpersonal skills. - Ability to work independently and as part of a team.

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