Help Desk Coordinator- It

4 days ago


Mumbai Maharashtra, India Indus Systems & Services Pvt. Ltd Full time

**Position Overview**:
**Key Responsibilities**:

- **Ticket Coordination**:

- Monitor and manage incoming service tickets via the service desk portal.
- Assign tickets to appropriate engineers based on priority and expertise.
- Track ticket progress and ensure timely resolution in line with SLA timelines.
- Follow up to ensure tickets are updated and closed appropriately.
- **Engineer Scheduling & Management**:

- Arrange alternate engineers to cover customer locations when necessary.
- Plan and allocate engineers for service installations and urgent service requests.
- **Service Desk Management**:

- Maintain and update the service desk portal with accurate ticket statuses.
- Escalate unresolved or delayed tickets to the relevant teams or higher management.
- Prepare reports on ticket statuses, SLA compliance, and engineer performance.
- **Communication & Coordination**:

- Act as the main point of communication between customers, engineers, and management.
- Respond to client inquiries regarding ticket status and service updates.
- Ensure engineers understand priorities and assignments clearly.
- **Administrative Support**:

- Maintain accurate records of service activities, attendance, and engineer schedules.
- Collaborate with HR for leave approvals and attendance management.
- Assist management with data and insights on service desk performance.

Pay: ₹20,000.00 - ₹27,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Shift:

- Day shift
- Rotational shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person


  • IT Help Desk

    4 days ago


    Kurla, Mumbai, Maharashtra, India Dixit Infotech Full time

    **About Company** Dixit Infotech Services Pvt. Ltd. is one of India’s leading information technology service integrators and solution providers. Dixit is a fast-paced, dynamic organization. Our pride and glory lie in being a customer-centric and forward-thinking company. 45 years young, our long experience packed with up-to-date trends and knowledge...

  • Help Desk Executive

    1 week ago


    Prabhadevi, Mumbai, Maharashtra, India Crest Property Solutions Full time

    Team: Management **Section I: Basic information on the role** **Job Title** **Help Desk Executive** **Location** **Prabhadevi** **Reporting to** **Property Manager** **Section II: Job Purpose** **Overall Role Objective**: **Strategic Thinking & Leadership** **Effective mix of strategic and tactical thought process. To be a dedicated individual who...


  • Mumbai, India Isapi Infotech Full time

    We are looking for a competent **Help desk technician** to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its...

  • Help Desk Executive

    1 week ago


    Navi Mumbai, Maharashtra, India Mswipe Technologies Pvt. Ltd. Full time ₹ 2,16,000 - ₹ 2,64,000 per year

    This job is provided by Job Summary: We are looking for a Help Desk Executive to provide technical and operational support to customers and field engineers using our POS (swiping) machines. The candidate will handle customer queries, troubleshoot device issues, and coordinate with the technical team to ensure smooth machine operation and customer...

  • Help Desk Tier II

    2 weeks ago


    Navi Mumbai, Maharashtra, India Mistry J2n Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Summary: The Help Desk Tier II technician is responsible for providing second-level support on a variety of complex technical issues, working with the Help Desk team and Managed Services Division, ensuring timely resolution of tickets..Health insurance


  • Mumbai, India Sagar Enterprises Full time

    Any graduate female with knlowlage of heldesk experince in hardware/ software industry. Location : vikhroli, Mumbai Exp: 1 years as helpdesk will prefered **Essential Job Functions** 1.Incident Management 2.Team Management 3.Communication skills 4.Provide Remote Support - L1 Calls 5.Escalate the Issues 6.Report Management 7.Training Staff /...

  • Help Desk Executive

    1 week ago


    Belapur, Maharashtra, India JRK Infotech Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Belapur (Navi Mumbai) Full Time 3+ YrsAre you searching for a Help Desk Executive job in Belapur? JRK Infotech is hiring talented professionals with strong knowledge of banking operations, including deposits, loans, and clearing. This role is ideal for candidates who can manage technical support, handle tickets, and ensure SLA compliance in a dynamic banking...


  • Mumbai, Maharashtra, India Global IT Family Full time ₹ 1,44,000 - ₹ 1,92,000 per year

    We're Hiring | Help Desk / Network Engineer / IT Support CoordinatorIf you're passionate about IT support and ready to join immediately, share your CV at Location: Mumbai | Ahmedabad | Dehradun | DelhiNotice Period: Immediate Joiner/ 15 daysQualification: 3-Year Diploma (E&T / IT / Electronics / Computer / EC / Electrical) or BCAExperience: 2+ yearsRole...

  • IT Help Desk Intern

    3 weeks ago


    Mumbai, India Ncr Atleos Full time

    Job Description Role Summary This internship provides an opportunity to gain hands-on experience in IT support and help desk operations within a global technology environment. The intern will work closely with IT teams to troubleshoot and resolve hardware/software issues, assist in system setups, and deliver excellent internal customer support. Key...

  • Help Desk Executive

    2 weeks ago


    Mumbai, Maharashtra, India Krystal Integrated Services Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    Dear Candidate,We are looking for Receptionist / Front Desk Executive at GoregaonRole & responsibilitiesReceiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriatelyAnswering screening and forwarding incoming phone callsReceiving and sorting daily mailWorking Hours 12 hours ,Preferred candidate profileAll benefits...