IT Help Desk Intern

4 weeks ago

Mumbai, India Ncr Atleos Full time

Job Description Role Summary This internship provides an opportunity to gain hands-on experience in IT support and help desk operations within a global technology environment. The intern will work closely with IT teams to troubleshoot and resolve hardware/software issues, assist in system setups, and deliver excellent internal customer support. Key Responsibilities - assist users with troubleshooting hardware and software issues - support installation and configuration of computer systems and applications - document technical issues and resolutions in ticketing tools - escalate unresolved incidents to appropriate teams as per guidelines - maintain asset records and support inventory audits - provide support for email, VPN, and other IT services under supervision - assist in onboarding support including system setup for new employees Basic Qualifications - currently pursuing or recently completed a degree/diploma in Information Technology, Computer Science, or related field - understanding of basic IT concepts and Microsoft Office Suite - eagerness to learn and adapt in a fast-paced IT environment Preferred Qualifications - coursework or certifications in IT support, hardware, or networking ( CompTIA A+, Microsoft certifications)

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