Help Desk Executive

5 days ago

Prabhadevi Mumbai Maharashtra, India Crest Property Solutions Full time

Team: Management

**Section I: Basic information on the role**

**Job Title**

**Help Desk Executive**

**Location**

**Prabhadevi**

**Reporting to**

**Property Manager**

**Section II: Job Purpose**

**Overall Role Objective**:
**Strategic Thinking & Leadership**

**Effective mix of strategic and tactical thought process. To be a dedicated individual who performs administrative and clerical duties.**

**Section III: Key Responsibilities and Accountabilities of the role**

**Role**

**Key Accountabilities**

**The Helpdesk Executive is responsible for maintaining club, banquet and complaint management**

**Maintaining and monitoring office administration, compliant management. Responsible for daily operational activities.**

**Keep records of vendor bills in a tracker. Follow up on scheduled cleaning and technical services as per monthly roll out**

**Follow up on scheduled cleaning and technical services as per monthly roll out**

**perational Accountabilities**

**Operates emergency response desk, coordinates emergency action during off hours or in case of emergency/breakdown or failures.**

**Receive and log calls /complaints/request/from clients, customers,etc**

**MIS and Reporting**

**Reporting on daily, weekly and monthly basis**

**Generating Data / Attendance / Inventory Reports**

**Brand & Relationships**

**Ability to multi-task in a fast paced, constantly changing environment**

**Procedure oriented, ability to work a flexible schedule including overtime and workday changes**

**Section IV: Knowledge, Experience & Skills**

**Educational Qualifications**

**HSC+ Bachelors Degree From Prominent Institution**

**MSCIT - Computer Handling**

**Experience**

**Minimum 2 years in customer relations, guest service, front office.**

**Key Competencies**

**Maintaining hospitality standards with customer.**

**Good communication skills including written English**

**Strategic Thinking & Leadership

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