Service Desk engineer with Portuguese
5 hours ago
About LTIMindtreeLTIMindtree is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, LTIMindtree caters to over 700 clients. We are a Larsen & Toubro Group company with the combined strength of erstwhile Larsen and Toubro Infotech and Mindtree. Our extensive domain and technology expertise helps drive superior competitive differentiation, customer experiences, and business outcomes Job Type: CONTRACTRole: Service Desk engineer with PortugueseExperience: 3+ YearsWork Location: MumbaiPayroll on : People Prime World WideNotice : 0 to 15 daysPrimary Skill- Service Desk L1 to L1.5 with Portuguese Language (co-ordinate with Collins for Portuguese Interviers from LTIM side)Role OverviewWe are seeking a Service Desk Analyst with proficiency in Portuguese to provide Level 1 and Level 1.5 technical support for end-users. This role is critical in ensuring timely resolution of IT-related issues, delivering exceptional customer service, and maintaining operational efficiency.Key ResponsibilitiesIncident ManagementRespond to and resolve user-reported issues via phone, email, or ticketing system.Perform initial diagnosis and troubleshooting for hardware, software, and network-related problems.Escalate unresolved issues to L2/L3 teams following defined protocols.Request FulfillmentHandle service requests such as password resets, account provisioning, and application access.Ensure compliance with SLAs and maintain accurate documentation in the ITSM tool.CommunicationProvide support in Portuguese and English, ensuring clear and professional communication.Update users on ticket status and resolution progress.Knowledge ManagementUtilize and contribute to the knowledge base for common issues and solutions.Suggest improvements to enhance service desk efficiency.Required Skills & QualificationsLanguage: Fluent in Portuguese and English (written and spoken).Technical Skills:Basic understanding of Windows OS, MS Office Suite, and common enterprise applications.Familiarity with ITSM tools (e.g., ServiceNow, Remedy).Experience:1–2 years in IT Service Desk or technical support roles.Exposure to L1.5 troubleshooting (e.g., advanced application support, minor configuration tasks).Certifications (Preferred):ITIL Foundation.Soft SkillsStrong problem-solving and analytical abilities.Excellent customer service and interpersonal skills.Ability to work in a fast-paced environment and manage multiple priorities.Shift & AvailabilityWillingness to work in rotational shifts, including weekends if required
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Service Desk engineer with Portuguese
2 days ago
mumbai, India People Prime Worldwide Full timeAbout LTIMindtree Our CLient is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, LTIMindtree caters to over 700 clients. We are a Larsen & Toubro...
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Service Desk engineer with Portuguese
16 hours ago
Mumbai, India People Prime Worldwide Full timeAbout LTIMindtree Our CLient is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, LTIMindtree caters to over 700 clients. We are a Larsen & Toubro...
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Service Desk engineer with Portuguese
4 hours ago
Mumbai, India People Prime Worldwide Full timeAbout LTIMindtree LTIMindtree is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, LTIMindtree caters to over 700 clients. We are a Larsen & Toubro...
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Service Desk engineer with Portuguese
16 hours ago
Mumbai, India People Prime Worldwide Full timeAbout LTIMindtreeOur CLient is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, LTIMindtree caters to over 700 clients. We are a Larsen & Toubro...
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Service Desk engineer with Portuguese
12 hours ago
Mumbai, India People Prime Worldwide Full timeAbout LTIMindtreeLTIMindtree is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, LTIMindtree caters to over 700 clients. We are a Larsen & Toubro...
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Service Desk engineer with Portuguese
9 hours ago
Mumbai, India People Prime Worldwide Full timeAbout LTIMindtreeOur CLient is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, LTIMindtree caters to over 700 clients. We are a Larsen & Toubro...
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Service Desk engineer with Portuguese
4 hours ago
Mumbai, India People Prime Worldwide Full timeAbout LTIMindtreeLTIMindtree is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, LTIMindtree caters to over 700 clients. We are a Larsen & Toubro...
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Service Desk engineer with Portuguese
3 days ago
Mumbai, India People Prime Worldwide Full timeAbout LTIMindtree Our CLient is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, LTIMindtree caters to over 700 clients. We are a Larsen & Toubro...
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Service Desk engineer with Portuguese
1 day ago
mumbai, India People Prime Worldwide Full timeAbout LTIMindtree LTIMindtree is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, LTIMindtree caters to over 700 clients. We are a Larsen & Toubro...
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Service Desk engineer with Portuguese
1 day ago
Mumbai, India People Prime Worldwide Full timeAbout LTIMindtree LTIMindtree is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, LTIMindtree caters to over 700 clients. We are a Larsen & Toubro...
