It Service Desk Analyst I

2 weeks ago

Pune, Maharashtra, India Arrow Electronics Full time

Position IT Service Desk Analyst I IT ServiceDesk Analyst What you ll be doing Service Desk Analysts are on the frontline of customer support They are focused on helping to resolve technical issues end users encounter or connecting those users with more intensive IT support when needed A Tier 1 Service Desk Analyst typically takes the initial inquiry and manages relatively simple hardware software or network issues A service desk analyst spends the majority of the day performing remote support This can take a number of forms Over-the-phone support Screen sharing or remote control Live chat support Email support What we are looking For Has minimum 3 years of experience in a global service delivery team Has solid knowledge of IT service norms such as customer satisfaction call closure norms such as response time resolution time etc Has excellent written and verbal communication skills Has a good understanding of how the IT ServiceDesk function integrates with other IT functions in accomplishing the desired results in the required areas Has experience in exercising tact and diplomacy for sensitive situations Has aptitude to understand Arrow procedures evaluate appropriate alternatives and make a judgment based on the analysis of factual information Exposure to an Oracle ERP environment is a plus Voice support experience in a Global setup is a must Willingness to work in 24 7 environment Willing to work in night shifts What s in it For You Training and professional development Performance coaching Work with fun team in a supportive environment Work at a strong and growing company Community involvement opportunities Lucrative night shift allowances About Arrow Arrow Electronics Inc NYSE ARW an award-winning Fortune 154 and one of Fortune Magazine s Most Admired Companies Arrow guides innovation forward for over 220 000 leading technology manufacturers and service providers With 2024 sales of USD 27 9 billion Arrow develops technology solutions that improve business and daily life Our broad portfolio that spans the entire technology landscape helps customers create make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible Learn more at Our strategic direction of guiding innovation forward is expressed as Five Years Out a way of thinking about the tangible future to bridge the gap between what s possible and the practical technologies to make it happen Learn more at For more job opportunities please visit Location IN-MH-Pune India Solitaire Bldg Time Type Full time Job Category Information Technology

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