Service Desk Analyst

3 weeks ago

Pune, India Tata Consultancy Services Full time

Role: Service Desk Analyst Required Technical Skill Set: IT Service Desk Operations Desired Experience Range: 2 to 5 Yrs. Location of Requirement : Pune Mode of interview :Virtual Interview Desired Competencies (Technical/Behavioral Competency) Must-Have - Atleast 2 years of experience handling Service Desk services. - Fluency in English (Reading, Writing, Speaking) - Understand and responds in Business Communications - Good Managerial Skill - Understanding and knowledge on IT Infrastructure. - Work in any shift (24*7) Good-to-Have - ITIL Knowledge - Understanding and knowledge on IT Infrastructure. Role descriptions / Expectations from the Role - Act as Single point of contact as Customer Global Service Desk - A significant responsibility of Service Desk Analysts is to manage support requests that can come through a range of networks, such as email, chat, and telephone. They must document issue severity, and they must utilize standard procedures to resolve issues. Analysts must also maintain support tracking systems. - Create / Update KBA, SOP - Service Desk Analysts must resolve technical issues remotely. For certain common problems, such as installation and configuration problems, they provide users technical documentation - Service Desk Analysts often must accelerate customer support requests to higher-level IT support specialists if they are unable to resolve a particular issue on their own. Analysts then provide specialists with details about the issue so that they can resolve it effectively - Service Desk Analysts must maintain comprehensive records of issues relating to both software and hardware - respond to requests for technical assistance in person, via phone, chat, web and email - diagnose and resolve technical hardware and software issues - research questions using available information resources - advise user on appropriate action - follow standard help desk procedures - log all help desk interactions - administer help desk software - follow up with customers and users to ensure complete resolution of issues - redirect problems to correct resource - identify and escalate situations requiring urgent attention - track and route problems and requests and document resolutions - resolve technical problems with Local Area Networks and Wide Area networks - prepare activity reports - inform management of recurring problems - stay current with system information, changes and updates - help update training manuals for new and revised software and hardware - train users as necessary

  • Service Desk Analyst

    2 weeks ago

    Pune, India Tata Consultancy Services Full time

    Role - Service Desk AnalystYears of Experience - 2 to 5 yearsLocation - Pune- IT Service Desk Operations- Atleast 3 years of experience handling Service Desk services.- Fluency in English (Reading, Writing, Speaking)- Understand and responds in Business Communications- Good Managerial Skill- Understanding and knowledge on IT Infrastructure.- Work in any...

  • Service Desk Analyst

    3 weeks ago

    Pune, India Tata Consultancy Services Full time

    Role: Service Desk Analyst Required Technical Skill Set: IT Service Desk Operations Desired Experience Range: 2 to 5 Yrs. Location of Requirement : Pune Mode of interview :Virtual Interview Desired Competencies (Technical/Behavioral Competency) Must-Have Atleast 2 years of experience handling Service Desk services. Fluency in English (Reading, Writing,...

  • Service Desk Analyst

    2 weeks ago

    Pune, India Tata Consultancy Services Full time

    Role: Service Desk Analyst Required Technical Skill Set: IT Service Desk Operations Desired Experience Range: 2 to 5 Yrs. Location of Requirement : Pune Mode of interview :Virtual Interview Desired Competencies (Technical/Behavioral Competency) Must-Have Atleast 2 years of experience handling Service Desk services. Fluency in English (Reading, Writing,...

  • Service Desk Analyst

    1 week ago

    Pune, India Tata Consultancy Services Full time

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  • Service Desk Analyst

    1 week ago

    Pune, India Tata Consultancy Services Full time

    Years of experience: 2-5 yearsJob Location: Pune/KochiMust-Have· Atleast 3 years of experience handling Service Desk services. · Fluency in English (Reading, Writing, Speaking) · Understand and responds in Business Communications · Good Managerial Skill · Understanding and knowledge on IT Infrastructure. · Work in any shift (24*7)Good-to-Have· ITIL...

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    2 weeks ago

    pune, India Tata Consultancy Services Full time

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    3 days ago

    Pune, India Tata Consultancy Services Full time

    Years of experience: 2-5 yearsJob Location: Pune/KochiMust-Have· Atleast 3 years of experience handling Service Desk services. · Fluency in English (Reading, Writing, Speaking) · Understand and responds in Business Communications · Good Managerial Skill · Understanding and knowledge on IT Infrastructure. · Work in any shift (24*7)Good-to-Have· ITIL...

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    7 days ago

    Pune, India Tata Consultancy Services Full time

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    1 week ago

    Pune, India Tata Consultancy Services Full time

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  • Service Desk Analyst

    1 week ago

    Pune, India Tata Consultancy Services Full time

    Years of experience: 2-5 yearsJob Location: Pune/KochiMust-Have· Atleast 3 years of experience handling Service Desk services. · Fluency in English (Reading, Writing, Speaking) · Understand and responds in Business Communications · Good Managerial Skill · Understanding and knowledge on IT Infrastructure. · Work in any shift (24*7)Good-to-Have· ITIL...