Service Desk Analyst
5 days ago
Role - Service Desk AnalystYears of Experience - 2 to 5 yearsLocation - Pune- IT Service Desk Operations- Atleast 3 years of experience handling Service Desk services.- Fluency in English (Reading, Writing, Speaking)- Understand and responds in Business Communications- Good Managerial Skill- Understanding and knowledge on IT Infrastructure.- Work in any shift (24*7)- ITIL Knowledge- Understanding and knowledge on IT Infrastructure.- Act as Single point of contact as Customer Global Service Desk- A significant responsibility of Service Desk Analysts is to manage support requests that can come through a range of networks, such as email, chat, and telephone. They must document issue severity, and they must utilize standard procedures to resolve issues. Analysts must also maintain support tracking systems.- Create / Update KBA, SOP- Service Desk Analysts must resolve technical issues remotely. For certain common problems, such as installation and configuration problems, they provide users technical documentation- Service Desk Analysts often must accelerate customer support requests to higher-level IT support specialists if they are unable to resolve a particular issue on their own. Analysts then provide specialists with details about the issue so that they can resolve it effectively- Service Desk Analysts must maintain comprehensive records of issues relating to both software and hardware- respond to requests for technical assistance in person, via phone, chat, web and email- diagnose and resolve technical hardware and software issues- research questions using available information resources- advise user on appropriate action- follow standard help desk procedures- log all help desk interactions- administer help desk software- follow up with customers and users to ensure complete resolution of issues- redirect problems to correct resource- identify and escalate situations requiring urgent attention- track and route problems and requests and document resolutions- resolve technical problems with Local Area Networks and Wide Area networks- prepare activity reports- inform management of recurring problems- stay current with system information, changes and updates- help update training manuals for new and revised software and hardware- train users as necessary
-
Service Desk Analyst
2 weeks ago
Pune, India Tata Consultancy Services Full timeRole: Service Desk Analyst Required Technical Skill Set: IT Service Desk Operations Desired Experience Range: 2 to 5 Yrs. Location of Requirement : Pune Mode of interview :Virtual Interview Desired Competencies (Technical/Behavioral Competency) Must-Have - Atleast 2 years of experience handling Service Desk services. - Fluency in English (Reading, Writing,...
-
Service Desk Analyst
2 weeks ago
Pune, India Tata Consultancy Services Full timeRole: Service Desk Analyst Required Technical Skill Set: IT Service Desk Operations Desired Experience Range: 2 to 5 Yrs. Location of Requirement : Pune Mode of interview :Virtual Interview Desired Competencies (Technical/Behavioral Competency) Must-Have Atleast 2 years of experience handling Service Desk services. Fluency in English (Reading, Writing,...
-
Service Desk Analyst
1 week ago
Pune, India Tata Consultancy Services Full timeRole: Service Desk Analyst Required Technical Skill Set: IT Service Desk Operations Desired Experience Range: 2 to 5 Yrs. Location of Requirement : Pune Mode of interview :Virtual Interview Desired Competencies (Technical/Behavioral Competency) Must-Have Atleast 2 years of experience handling Service Desk services. Fluency in English (Reading, Writing,...
-
Service Desk Analyst
3 days ago
Pune, India Tata Consultancy Services Full timeYears of experience: 2-5 years Job Location: Pune/Kochi Must-Have · Atleast 3 years of experience handling Service Desk services. · Fluency in English (Reading, Writing, Speaking) · Understand and responds in Business Communications · Good Managerial Skill · Understanding and knowledge on IT Infrastructure. · Work in any shift (24*7) Good-to-Have ·...
-
Service Desk Analyst
3 days ago
Pune, India Tata Consultancy Services Full timeYears of experience: 2-5 yearsJob Location: Pune/KochiMust-Have· Atleast 3 years of experience handling Service Desk services. · Fluency in English (Reading, Writing, Speaking) · Understand and responds in Business Communications · Good Managerial Skill · Understanding and knowledge on IT Infrastructure. · Work in any shift (24*7)Good-to-Have· ITIL...
-
Service Desk Analyst
7 days ago
pune, India Tata Consultancy Services Full timeYears of experience: 2-5 years Job Location: Pune/Kochi Must-Have · Atleast 3 years of experience handling Service Desk services. · Fluency in English (Reading, Writing, Speaking) · Understand and responds in Business Communications · Good Managerial Skill · Understanding and knowledge on IT Infrastructure. · Work in any shift (24*7) Good-to-Have ·...
-
Service Desk Analyst
16 hours ago
Pune, India Tata Consultancy Services Full timeYears of experience: 2-5 years Job Location: Pune/Kochi Must-Have · Atleast 3 years of experience handling Service Desk services. · Fluency in English (Reading, Writing, Speaking) · Understand and responds in Business Communications · Good Managerial Skill · Understanding and knowledge on IT Infrastructure. · Work in any shift (24*7) Good-to-Have ·...
-
Service Desk Analyst
24 hours ago
Pune, India Tata Consultancy Services Full timeYears of experience: 2-5 years Job Location: Pune/Kochi Must-Have · Atleast 3 years of experience handling Service Desk services. · Fluency in English (Reading, Writing, Speaking) · Understand and responds in Business Communications · Good Managerial Skill · Understanding and knowledge on IT Infrastructure. · Work in any shift (24*7) Good-to-Have ·...
-
Service Desk Analyst
22 hours ago
Pune, India Tata Consultancy Services Full timeYears of experience: 2-5 yearsJob Location: Pune/KochiMust-Have· Atleast 3 years of experience handling Service Desk services. · Fluency in English (Reading, Writing, Speaking) · Understand and responds in Business Communications · Good Managerial Skill · Understanding and knowledge on IT Infrastructure. · Work in any shift (24*7)Good-to-Have· ITIL...
-
Service Desk Analyst
3 weeks ago
Pune, India Tata Consultancy Services Full timeRole: Service Desk AnalystRequired Technical Skill Set: IT Service Desk OperationsDesired Experience Range: 2 to 5 Yrs.Location of Requirement : PuneMode of interview :Virtual InterviewDesired Competencies (Technical/Behavioral Competency)Must-Have- Atleast 2 years of experience handling Service Desk services.- Fluency in English (Reading, Writing,...
