Team lead

2 days ago


Mumbai, Maharashtra, India Bigshare Services Pvt LTd Full time ₹ 4,20,000 - ₹ 5,40,000 per year

We are seeking an experienced and dynamic Manager to lead our customer service operations. The ideal candidate will oversee day-to-day call centre activities, manage a team of executives and team leaders, and ensure high service quality, efficiency, and customer satisfaction.

Key Responsibilities

  • Lead, mentor, and motivate a team of customer service executives and team leaders to achieve performance targets.
  • Monitor daily operations, call volumes, and service quality metrics
  • Develop and implement strategies to improve customer experience and team productivity.
  • Handle escalated customer issues with professionalism and ensure timely resolution.
  • Prepare and present performance reports and dashboards to senior management.
  • Conduct regular training sessions to enhance communication and service skills.
  • Collaborate with other departments to streamline processes and improve response times.
  • Ensure compliance with company policies and service standards.

Qualifications & Skills

  • Graduate or Postgraduate in any discipline.
  • Minimum 7 years of experience in a call centre/customer support environment.
  • Strong leadership and people management skills.
  • Excellent communication and problem-solving abilities.
  • Proficiency in MS Excel
  • Ability to work in a fast-paced and target-driven environment.

Job Types: Full-time, Permanent

Pay: ₹35, ₹45,000.00 per month

Benefits:

  • Health insurance
  • Leave encashment
  • Provident Fund

Work Location: In person


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