Call Center Executive

1 day ago

Mumbai, Maharashtra, India Sir H.N. Reliance Foundation Hospital & Research Centre Full time ₹ 2,00,000 - ₹ 4,00,000 per year

Company Overview

Sir H. N. Reliance Foundation Hospital and Research Centre is a 345-bed, multi-specialty tertiary care hospital that excels in various medical disciplines, from cardiac to neurosciences. Strategically located in Mumbai, Maharashtra, it adheres to international standards and is renowned for its cutting-edge medical technology and commitment to excellence. Founded in 1918, this institution embodies the legacy of Sir Hurkisondas with progressive diagnostic services and a cornerstone philosophy of Respect for Life. More information can be found on their website at

Job Overview

We are seeking a Junior Contact Centre Executive at Sir H. N. Reliance Foundation Hospital & Research Centre for a Fixed-Term-Employment. The position requires a minimum of 1 year and a maximum of 3 years of relevant work experience. As a contact centre executive, you will play a crucial role in managing efficient communication and enhancing customer experiences. This role is based in Mumbai, Maharashtra, within the vibrant hospital and healthcare industry.

Qualifications and Skills

  • Must have skills in call scripting, customer service orientation, and communication to ensure effective interaction with patients and customers (Mandatory skill).
  • Required skills in operating and managing contact centers to streamline calls and improve overall process efficiency.
  • Excellent verbal and written communication skills to handle inquiries and resolve issues effectively.
  • Ability to work well under pressure in a fast-paced hospital environment while maintaining a calm and professional demeanor.
  • Strong problem-solving skills to address and resolve issues promptly, enhancing customer satisfaction.
  • Proficient in using computer systems and software necessary for managing calls and tracking information.
  • High level of attention to detail to ensure accuracy in information dissemination and recording.
  • Capability to work in a team-oriented environment and contribute to team goals and objectives.

Roles and Responsibilities

  • Handle incoming and outgoing calls efficiently, adhering to call scripting and maintaining a high level of customer service.
  • Resolve patient inquiries, issues, and complaints promptly and professionally to ensure customer satisfaction.
  • Maintain accurate records of patient interactions and details of inquiries, comments, and complaints.
  • Coordinate with relevant hospital departments to provide accurate information and facilitate patient services.
  • Continuously enhance communication skills and update knowledge about hospital services and guidelines.
  • Participate actively in training sessions and meetings to stay updated with the latest contact center techniques.
  • Adhere to the hospital's confidentiality policies, safeguarding patient information at all times.
  • Assist in auditing and evaluating processes to enhance the efficiency and quality of services provided by the contact center.

Necessary:

Graduate 

to 4 years experience in Front end office / Call Center 

  • Call Center Executive

    6 days ago

    Mumbai, Maharashtra, India Sir H.N. Reliance Foundation Hospital & Research Centre Full time ₹ 4,50,000 - ₹ 7,00,000 per year

    Company OverviewSir H. N. Reliance Foundation Hospital and Research Centre is a 345-bed, multi-specialty tertiary care hospital that excels in various medical disciplines, from cardiac to neurosciences. Strategically located in Mumbai, Maharashtra, it adheres to international standards and is renowned for its cutting-edge medical technology and commitment to...

  • Call Center Executive

    2 weeks ago

    Navi Mumbai, Maharashtra, India D2mpro Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Experience: Minimum 1 to 3 Years Experience in a USA/UK-Based Call CenterKey Responsibilities:1. Answer Incoming Calls:o Professionally and efficiently handle incoming customer calls, addressing inquiries and providing appropriate solutions.o Ensure each customer interaction is handled promptly and courteously.2. Provide Information & Support:o Assist...

  • Call Center Agent

    2 weeks ago

    Mumbai, Maharashtra, India MeduLance Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionAt MeduLance, we are on a mission to assist lives and elevate the standard of emergency healthcare across India. Our commitment is to ensure quick access to essential medical services, making healthcare universally accessible, equitable, and sustainable. We are revolutionizing emergency medical services with a fleet of over 10,000...

  • Call Center Agent

    4 days ago

    Mumbai, Maharashtra, India Pulse Global Info Services LLP Full time

    Company DescriptionAt Pulse Global Info Services LLP, we are at the forefront of conversational AI, delivering cutting-edge AI chatbot, Predictive Dialer, AI voice agents, and AI Business solutions. Our innovative technology transforms how brands communicate, engage, and serve their customers. We strive to enhance customer experiences through advanced...

  • Call Center Manager

    2 days ago

    Mumbai, Maharashtra, India Cloud Counselage Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    TO GET TIMELY UPDATES ON JOB OPENINGS, FEEL FREE TO JOIN OUR COMMUNITY @ (4L+ MEMBERS FROM 35+ COUNTRIES)Job Overview:Looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness.They should have a practical mind to solve problems on the spot partnered with an ability to see the...

  • Hospital Call Center Manager

    2 days ago

    Mumbai, Maharashtra, India Sir H.N. Reliance Foundation Hospital & Research Centre Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Company OverviewSir H.N. Reliance Foundation Hospital & Research Centre is a top-tier, multi-specialty tertiary care hospital in Mumbai with 345 beds. Known for its state-of-the-art infrastructure and a commitment to Respect for Life, it offers advanced diagnostic services and prioritizes excellence in medical care. With a legacy dating back to 1918, the...

  • Customer Care Executive/ Call Center

    5 days ago

    Navi Mumbai, Maharashtra, India Eureka Outsourcing Solutions (EOS) Full time ₹ 2,00,000 - ₹ 2,40,000 per year

    Process: Customer Care Executive/ Call Center /Telecaller/BPO Requirement:•Good comms required•Salary- Upto 20,000 + Incentives •Unlimited incentives•Shift timing- 9:30-6:30•Sunday off•Fresher & Exp both can apply•Need immediate joiner. Required Candidate profileQualification:Min HSC Location: Majiwada Thane (w Contact for more...

  • Contact Center Executive

    3 days ago

    Mumbai, Maharashtra, India Health Care Global Enterprises Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title: Contact Center Executive Hospital / Healthcare ServicesDepartment: Patient Services / Contact CenterLocation: Mumbai, Borivali WestEmployment Type: Full-timeThe Contact Center Executive serves as the first point of contact for patients, caregivers, and other stakeholders contacting the hospital. The role involves handling inbound and outbound...

  • Call Center Customer Service Representative

    3 days ago

    Mumbai, Maharashtra, India Secure IQ Services Full time ₹ 4,20,000 - ₹ 4,80,000 per year

    Call Center Customer Service Representative (Australian Time Zone)Location: Jogani Industrial Estate, Sion Chunabhatti, Mumbai, MaharashtraCompany: Secure IQ ServicesCompensation: ₹35,000 – ₹40,000 per monthWork Hours: Aligned with the Australian time zoneJob Type: Full-timeAbout the RoleWe're seeking a dedicated Customer Service...

  • Call Center Representative

    2 weeks ago

    Mumbai, Maharashtra, India Randstad Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Role & responsibilitiesKey Responsibilities:Handle inbound and outbound calls professionally.Provide accurate information regarding clinic services and procedures.Schedule and confirm client appointments.Maintain client data and call records systematically.Coordinate with internal teams to ensure seamless service delivery.Achieve individual and team...