Contact Centre Executive

1 day ago

Mumbai, Maharashtra, India Sir H.N. Reliance Foundation Hospital & Research Centre Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Company Overview

Sir H. N. Reliance Foundation Hospital and Research Centre is a 345-bed, multi-specialty tertiary care hospital that excels in various medical disciplines, from cardiac to neurosciences. Strategically located in Mumbai, Maharashtra, it adheres to international standards and is renowned for its cutting-edge medical technology and commitment to excellence. Founded in 1918, this institution embodies the legacy of Sir Hurkisondas with progressive diagnostic services and a cornerstone philosophy of Respect for Life. More information can be found on their website at

Job Overview

We are seeking a Junior Contact Centre Executive at Sir H. N. Reliance Foundation Hospital & Research Centre for a Fixed-Term-Employment. The position requires a minimum of 1 year and a maximum of 3 years of relevant work experience. As a contact centre executive, you will play a crucial role in managing efficient communication and enhancing customer experiences. This role is based in Mumbai, Maharashtra, within the vibrant hospital and healthcare industry.

Qualifications and Skills

  • Must have skills in call scripting, customer service orientation, and communication to ensure effective interaction with patients and customers (Mandatory skill).
  • Required skills in operating and managing contact centers to streamline calls and improve overall process efficiency.
  • Excellent verbal and written communication skills to handle inquiries and resolve issues effectively.
  • Ability to work well under pressure in a fast-paced hospital environment while maintaining a calm and professional demeanor.
  • Strong problem-solving skills to address and resolve issues promptly, enhancing customer satisfaction.
  • Proficient in using computer systems and software necessary for managing calls and tracking information.
  • High level of attention to detail to ensure accuracy in information dissemination and recording.
  • Capability to work in a team-oriented environment and contribute to team goals and objectives.

Roles and Responsibilities

  • Handle incoming and outgoing calls efficiently, adhering to call scripting and maintaining a high level of customer service.
  • Resolve patient inquiries, issues, and complaints promptly and professionally to ensure customer satisfaction.
  • Maintain accurate records of patient interactions and details of inquiries, comments, and complaints.
  • Coordinate with relevant hospital departments to provide accurate information and facilitate patient services.
  • Continuously enhance communication skills and update knowledge about hospital services and guidelines.
  • Participate actively in training sessions and meetings to stay updated with the latest contact center techniques.
  • Adhere to the hospital's confidentiality policies, safeguarding patient information at all times.
  • Assist in auditing and evaluating processes to enhance the efficiency and quality of services provided by the contact center.

Necessary:

Graduate 

to 4 years experience in Front end office / Call Center 

  • Contact Centre Manager

    1 day ago

    Mumbai, Maharashtra, India Cygnus Ad Consulting Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Contact Centre Manager to lead outsourced partner ops across call centre & social media. Drive SLA adherence, cost governance, escalations & CX. Champion Training & Quality to boost CSAT, FCR & seamless alignment with AMC & field service teams Required Candidate profile8–12 yrs exp in contact centre/customer service ops with proven expertise in...

  • Contact Centre Expert

    3 days ago

    Mumbai, Maharashtra, India beBeeExperience Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Job Title:We are seeking a skilled professional with expertise in Genesys Cloud and AWS Connect to join our team.Key Responsibilities:Optimize customer journeys through innovative UI/UX solutions and process improvements.Develop and implement customer experience strategies using contact centre technologies.Map, analyze, and improve customer journeys using...

  • VP - Contact Centre(Ecomm/OTA)

    1 day ago

    Mumbai, Maharashtra, India Customer Capital Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Customer Capitalis at the forefront of providing innovative Product as a Service- solutions, tailored to meet the needs of large enterprises. We specialize in creating commerce platforms— including shopping, travel, and deals—that are seamlessly integrated with loyalty programs to serve the end customers of our clients.As a funded company founded by...

  • Contact Centre Representative

    7 days ago

    Navi Mumbai, Maharashtra, India beBeeCustomer Full time ₹ 4,00,000 - ₹ 8,00,000

    Job Opportunity:Key Responsibilities:We are seeking a professional with a strong understanding of electric vehicle systems and automotive technology to join our team.The ideal candidate should be able to communicate complex technical information in a clear and concise manner, ensuring accuracy.Collaboration and Communication:Our successful candidate will...

  • Aviation Contact Centre Associate

    5 days ago

    Mumbai, Maharashtra, India beBeeCustomer Full time ₹ 1,04,000 - ₹ 1,30,878

    Aviation Customer Service Representative OpportunityAt our dynamic contact centre in Ahmedabad, India, we offer a unique chance to grow and thrive in the aviation industry.As an Aviation Customer Service Representative, you will play a vital role in delivering exceptional service across multiple communication channels, including telephone, email, and web...

  • Contact Center Specialist

    2 weeks ago

    Mumbai, Maharashtra, India Servify Full time

    Position Summary: We are seeking a German Speaking Specialist with 1–3 years of experience in voice-based customer support to join our dynamic Contact Centre team. The ideal candidate will possess strong communication skills in both German (B2 level or higher) and English, with a demonstrated ability to manage customer interactions across voice, email,...

  • Centre Operations

    1 week ago

    Mumbai, Maharashtra, India 2070Health Full time

    Job Title: Centre Operations & Growth ManagerLocation: Mumbai (Ghatkopar)Reporting to: COOEmployment Type: Full-timeAbout 2070 Health:2070 Health is India's first healthcare-focused Venture Studio-an innovation platform that builds transformative healthcare companies from scratch by identifying disruptive opportunities in whitespaces. Unlike accelerators,...

  • Chief Centre Operations Manager

    2 days ago

    Mumbai, Maharashtra, India beBeeLeadership Full time ₹ 4,00,000 - ₹ 6,00,000

    Centre Leadership PositionWe are seeking a Centre Director to lead our team in a dynamic environment. As a Centre Director, you will be responsible for the overall operations of the centre, overseeing the team, and ensuring high-quality customer service.Main Responsibilities:Accountable for entire Centre Operations and leading the teamResponsible for...

  • Centre Manager

    4 weeks ago

    Mumbai, Maharashtra, India Jio Full time

    We at Reliance Jio are currently hiring for Jio Centre Manager for Mumbai The eligible candidate should meet the following parameters: 10-15 years of experience (majorly in Telecom Industry) Education: Graduation degree in any discipline, Post-Graduation, MBA preferred. Major Job Responsibilities: 1. Responsible to ensure sales and customer acquisition...

  • Executive Contact Specialist

    5 days ago

    Navi Mumbai, Maharashtra, India beBeeVoice Full time ₹ 40,00,000 - ₹ 60,00,000

    Job Opportunity: Voice Process ExecutiveWe are seeking a highly motivated and skilled Voice Process Executive to join our team.Key Responsibilities:Create exceptional customer experiences through inbound and outbound calls.Resolve customer queries in a timely and professional manner.Maintain accurate records of customer interactions.Required Skills and...