Customer Service

Customer Capital operates in the exciting and fast-growing domain of loyalty and customer engagement. We are an end-to-end loyalty marketing company that runs its own loyalty programs in partnership with large companies (such as banks, conglomerates, etc.). We are a company started by veterans in the Indian Loyalty Industry with experience across different...

This is a full-time on-site role for a Customer Service Intern.The Customer Service Intern will be responsible for providing customer support, managing phone interactions, enhancing customer service, and improving customer experiences.Daily tasks will involve assisting customers with queries, resolving issues, and maintaining high service...

Shift Timing: US/UK Shift TimingsNight Shifts/Day Shifts/Rotational Shifts Job DescriptionWe are looking for a dynamic and customer-focused Customer Executive to join our International Voice Process team. The ideal candidate will have excellent communication skills, a problem-solving attitude, and a passion for delivering outstanding customer service. Key...

We are looking for a dynamic and customer-focused Customer Executive to join our International Voice Process team. The ideal candidate will have excellent communication skills, a problem-solving attitude, and a passion for delivering outstanding customer service. Key Responsibilities: Handle inbound and outbound calls from international customers.Address...

Company DescriptionEntrantial is a leading professional recruiting group, specializing in recruiting qualified, professional, and skilled people across India. Our expert consultants partner with clients and candidates to shape the future workforce. Every day, we help hundreds of candidates find their next role and assist clients with workforce development...

DescriptionSupport Services-Customer Service - Customer Service Manager - Quality AnalystKMPL–Grade M3 –Location-MumbaiJob Role:Monitoring and Evaluation:Regularly monitor emails and calls to evaluate performance and identify areas for improvement.Process Improvement:Implement process improvements to enhance the efficiency and effectiveness of...

Detailed Job Description:• To handle functions and SLAs of Customer Support dept.• To ensure continuous interaction with the customer to make sure that area of concerns can be worked upon for improved service levels.• Ensuring the level of quality in operations and adhering to all the quality tools and procedures• Responsible for service delivery of...

Job Description- Graphic Designer (E-Commerce B2C)- Contract/FreelancerCustomer Capital is at the forefront of providing innovative Product as a Service solutions, tailored to meet the needs of large enterprises. We specialize in creating commerce platforms—including shopping, travel, and deals—that are seamlessly integrated with loyalty programs to...

Job Description:ResponsibilitiesProviding superior customer service to support our sales and growth initiativesLearning about our products and brand experience to intelligently educate customersManaging customers inquiries on e-mail, phone and live chat and offering guidance on product and pricing informationSending customer correspondence on engagement ring...

Manage a team of 50 people handling appointments, queries, feedback, and complaints across voice, WhatsApp, & email.Track daily team performance AHT, Monitor NPS/CSAT scores and drive initiatives to improve customer experience at all touchpoints. Required Candidate profileManaged at least 30+ team members.5+ yrs in customer service leadership, preferably in...