Customer Service Manager-SUPPORT SERVICES-Customer Service

38 minutes ago


Mumbai, Maharashtra, India Kotak Mahindra Bank Full time ₹ 8,00,000 - ₹ 15,00,000 per year
Description

Support Services-Customer Service - Customer Service Manager - Quality Analyst

KMPL–Grade M3 –Location-Mumbai

Job Role:
  1. Monitoring and Evaluation:
    • Regularly monitor emails and calls to evaluate performance and identify areas for improvement.
  2. Process Improvement:
    • Implement process improvements to enhance the efficiency and effectiveness of communication channels.
  3. Customer Feedback Analysis:
    • Analyse customer feedback to identify trends and areas for improvement in communication strategies.
  4. Reporting and Documentation:

    • Prepare regular reports on communication quality metrics and present findings to National Head Customer Service.

Required Skills and Qualifications:

  • Experience:
    • 5 years+ as a Quality Analyst preferably Service quality, Prior Experience of Customer Service in Retail Assets. 
  • Skills:
    • Strong analytical and problem-solving skills.
    • Excellent communication and interpersonal skills.
    • Proficiency in quality management systems and tools.
    • Knowledge of regulatory requirements related to loan products
    • Knowledge of system understanding and should have a proficiency in South Indian Languages.
Responsibilities
  1. Monitoring and Evaluation:
    • Regularly monitor emails and calls to evaluate performance and identify areas for improvement.
  2. Process Improvement:
    • Implement process improvements to enhance the efficiency and effectiveness of communication channels.
  3. Customer Feedback Analysis:
    • Analyse customer feedback to identify trends and areas for improvement in communication strategies.
  4. Reporting and Documentation:

    • Prepare regular reports on communication quality metrics and present findings to National Head Customer Service.
Qualifications

Min Graduation


  • Customer Service

    3 days ago


    Mumbai, Maharashtra, India Crosscheck services Full time ₹ 2,40,000 per year

    Customer Service Representative – Job DescriptionPosition Overview:We are seeking a friendly, organized, and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing excellent support to customers, resolving inquiries, and ensuring a positive customer experience with every...

  • Customer Service

    2 days ago


    Navi Mumbai, Maharashtra, India Advance Talent Services Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Position - Customer Service (Sr Exe)Location - Navi MumbaiProfile:Customer Interaction & SupportGuide customers on shipping documentation (Commercial Invoice, Packing List, Certificate of Origin, etc.)Booking ManagementDocumentation Handling

  • Customer Service

    3 days ago


    Mumbai, Maharashtra, India Credilio Financial Technologies Private Limited. Full time ₹ 84,000 - ₹ 2,40,000 per year

    This is a full-time on-site role for a Customer Service Intern.The Customer Service Intern will be responsible for providing customer support, managing phone interactions, enhancing customer service, and improving customer experiences.Daily tasks will involve assisting customers with queries, resolving issues, and maintaining high service...


  • Mumbai, Maharashtra, India InstaLaxmi Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionInstalaxmi is the country's first and largest B2B Digital Gold company, developing Digital Gold platforms for jewelers. Our platform includes essential features like loyalty programs and gamified elements to suit consumer behavior, resulting in increased app usage and business growth. We focus on creating innovative solutions to meet our...


  • Mumbai, Maharashtra, India InstaLaxmi Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Company DescriptionInstaLaxmi is the country's first and largest B2B Digital Gold company, specializing in developing Digital Gold platforms for jewelers. Our platform includes important features like loyalty programs and gamified elements to suit consumer behavior, resulting in increased app usage and business. We are dedicated to creating innovative...


  • Mumbai, Maharashtra, India Callistus Window blinds Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Job Description: Customer Service ManagerAbout the CompanyMarvel Décor Ltd., a leading Indian MNC with over 25 years of excellence, is a listed company and one of the top three premium window blinds manufacturers in India. Our brand, Callistus, embodies elegance and excellence, transforming spaces globally across India, the UAE, and the UK. With 500+...


  • Mumbai, Maharashtra, India Grace Services Full time ₹ 2,40,000 - ₹ 3,48,000 per year

    WE ARE HIRING FOR GRACE STAFFING SERVICESJob Title: Sr.Customer Service Associate - US Voice Process (Airbnb)Shift Timings: US Rotational Shift (Night Shift)Days Off: 2 Rotational OffsPick or Drop: Provided In Night ShiftsJob Description:We are seeking experienced and motivated Sr.Customer Service Associate to join our team. In this role, you will be the...


  • Mumbai, Maharashtra, India Monedo Financial Services Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Company Description:At Monedo Financial Services, we are more than a Non-Banking Financial Company; we are your strategic partner in financial empowerment. Founded in 2017 by Ashish Kohli, we specialize in providing personalized financial solutions driven by innovation, ethics, and genuine care. We focus on SME Financing, Healthcare Financing, and Supply...


  • Mumbai, Maharashtra, India Yes Bank Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Urgent Opening In Yes Bank As Customer Support Manager( Portfolio & Services )Roles and ResponsibilitiesManage customer queries through various channels (email, chat, and phone) to resolve issues efficiently.Provide exceptional customer service by understanding their needs and concerns.Develop strong relationships with customers to ensure high levels of...

  • Customer Service

    5 hours ago


    Mumbai, Maharashtra, India iCanHeal Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptioniCanHealis India's leading digital platform dedicated to simplifying cancer and critical care. Our mission is to empower cancer patients and their families with timely, affordable, and compassionate care. We offer personalized navigation, financing solutions, and holistic support ensuring that no one faces cancer alone. Our services...