Customer Service

3 hours ago

Mumbai, Maharashtra, India iCanHeal Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Company Description

iCanHeal
is India's leading digital platform dedicated to simplifying cancer and critical care. Our mission is to empower cancer patients and their families with timely, affordable, and compassionate care. We offer personalized navigation, financing solutions, and holistic support ensuring that no one faces cancer alone. Our services include personalized treatment plans, access to insurance and fundraising, online tools for care management, and wellness programs. We have supported thousands of patients across India, building a robust ecosystem of hospitals, healthcare professionals, and industry partners to deliver better outcomes.

Role Description

We are hiring a
Customer Service & Patient Support SME (Healthcare)
for a
full-time, on-site role in Mumbai
. The role will be responsible for managing inbound patient inquiries, responding to CRM leads, coordinating with internal teams and healthcare partners, and ensuring a seamless service experience for patients and their families. The SME will also maintain accurate records, monitor service quality, and provide insights for process improvements.

Qualifications & Skills

  • 2–5 years of experience in
    customer service (Healthcare), patient support, or healthcare operations
  • Strong healthcare background (hospital, diagnostics, home healthcare, or similar)
  • Excellent communication and interpersonal skills in English and regional languages
  • Ability to handle sensitive conversations with empathy and professionalism
  • Skilled in CRM tools, Excel, and record-keeping
  • Strong coordination, problem-solving, and multitasking abilities
  • Proactive and solution-oriented mindset


Interested?

Send your resume to


Join us in delivering compassionate, seamless, and meaningful care to patients and their families.

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