Customer Service Manager
7 hours ago
Company Description
Instalaxmi is the country's first and largest B2B Digital Gold company, developing Digital Gold platforms for jewelers. Our platform includes essential features like loyalty programs and gamified elements to suit consumer behavior, resulting in increased app usage and business growth. We focus on creating innovative solutions to meet our clients' unique needs and boost their engagement with consumers.
Role Description
This is a full-time, on-site role for a Customer Service Manager located in Mumbai. The Customer Service Manager will be responsible for managing and overseeing customer service operations, ensuring customer satisfaction, handling customer support queries, and implementing strategies for service improvement. Day-to-day tasks include monitoring and analyzing customer service metrics, maintaining communication with customers, and training and mentoring the customer service team.
Qualifications
- Customer Satisfaction, Customer Service Management, Customer Support skills
- Excellent Analytical Skills
- Strong Communication skills
- Experience in managing a customer service team is beneficial
- Ability to work in a fast-paced environment and handle multiple tasks
- Bachelor's degree in Business Administration, Management, or a related field is preferred
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