Customer service

1 day ago

Mumbai, Maharashtra, India Masadir Hr Services Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Detailed Job Description:


• To handle functions and SLAs of Customer Support dept.


• To ensure continuous interaction with the customer to make sure that area of concerns can be worked upon for improved service levels.


• Ensuring the level of quality in operations and adhering to all the quality tools and procedures


• Responsible for service delivery of client.


• Identifying the process gaps and work towards Customer Delight.


• MIS and process dashboards for monitoring health of related processes.


• Acting as an escalation gate for tackling any issues when the customer, staff is seeking managerial assistance.


• Ensure calls & e-mails closure efficiency with in CSQ purview as 100%.


• Inter-department Service Synchronization for latest update and new circulars & to do continuous Repeat Call Analysis.


• Updating of calls in CRM and emails, verification of the data tagged in CRM on daily basis.


• Ongoing preparation of audit (SOP's) to ensure 100% compliance.


• Timely updating of issues / market issues to the HOD.

Candidate Profile:


• Customer Relationship Management (CRM) exposure is a must.


• Exposure to Call Centre Management Solutions.


• Excellent People Management, Oral, Verbal Communication

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