
Customer Service
3 days ago
Manage a team of 50 people handling appointments, queries, feedback, and complaints across voice, WhatsApp, & email.
Track daily team performance AHT, Monitor NPS/CSAT scores and drive initiatives to improve customer experience at all touchpoints.
Required Candidate profile
Managed at least 30+ team members.
5+ yrs in customer service leadership, preferably in BPO/KPO/salon industry.
Strong English communication & experienced in CRM tools and customer-facing operations.
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