Senior Key Account Manager

7 days ago


Gurugram Mumbai, India ACME SERVICES PRIVATE LIMITED Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Key Account Management

  • Serve as the primary point of contact for major FTL clients across verticals like FMCG, Automotive, E- commerce, Pharma, and Industrial Goods.
  • Ensure high service levels, timely execution, and quick resolution of client concerns or escalations.
  • Conduct regular business reviews with clients and suggest operational or service improvements.

Account Growth & Retention

  • Identify growth opportunities within existing accounts (cross-sell and up-sell).
  • Drive account profitability through strategic engagement and effective contract management.
  • Monitor credit performance and ensure timely collections in coordination with finance.

Operations & Execution Coordination

  • Work closely with dispatch, fleet, and control tower teams to ensure committed service delivery (transit time, TAT, POD compliance, etc.).
  • Track shipments and proactively manage exceptions or disruptions in coordination with operations teams.

Performance Analysis & Reporting

  • Track key KPIs for each account: OTIF (on-time in full), damages, transit delays, vehicle placement, and route optimization.
  • Provide regular MIS/reports to clients and internal leadership on service levels and account performance.

Client Onboarding & Implementation

  • Manage onboarding of new clients including SOP design, route planning, lane pricing, and operational handshakes.
  • Support commercial negotiations during contract renewals or rate discussions.


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