Key Accounts Manager

2 days ago

Gurugram Mumbai Noida, India Airtel Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Role & responsibilities

Responsible for end-to-end telecom & connectivity needs of a set of 30-35 accounts in the Enterprise Segment, primarily Mid to large Segment Accounts. Ensures achievement of the Sales & Revenue targets, by selling Data, Voice, VAS and new product solutions. Deliverables (Maximum 5-6 key responsibilities)

Deliverables


• Build strategic relationship with key decision makers in the accounts- Middle and Senior management, including CXOs


• Driving revenue enhancement in the accounts (both Data and Voice) though effective account management, along-with retention of the existing revenue


• Augment solution selling, and drive new product penetration in emerging markets


• Co-ordinate with the cross functional teams, both internally (BSG, CE, Networks, etc) and externally (Partners, Vendors, Clients, etc) to ensure business target achievements and meeting customer expectations on service delivery.


• Ensure the account business target achievement on: Order booking, Revenues, Collections, New Account identification and Churn control

Major Challenges:


• To work in alignment with processes on Data and Voice


• To work on retention of existing revenue as well and grow new products.


• Account Penetration & Product Penetration

Decision level

Prime: Final Decision Making authority, accountable to the Management

Shared: Decisions reached jointly with peers on a collective basis

Contributory: Makes a major contribution to a decision or policy judgment reached by others

Demonstrate (Key competencies)


• Commercial Acumen


• New Age Consultative Selling


• Customer Service Orientation


• Key Account Planning & Management


• Executive Presence ability to handle CXO discussions


• Enterprise/ Carrier Product Knowledge


• Negotiation skills


• Ability to devise creative ideas to attract the target customer's attention


• Regular Follow –up

Preferred candidate profile "


• MBA or equivalent

Preferred:


• B. Tech. + MBA

Working Experience

Preferred:


• B2B Sales Experience in Telecom/ Technology domain

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