Key Account Manager

4 weeks ago

Gurugram, India Care.fi Full time

About Us Today, an Indian hospital revenue is largely dominated by Insurance payers - Govt + Private. With 200+ payers in the mix, the overall revenue cycle management (RCM) in India is broken, opaque, and complex filled with unexpected shortfalls and delayed realizations. At Care.fi, we are building India’s first AI-led RCM platform for hospitals which will enable them to solve these pitfalls and thereby improving margins. Backed by marquee investors such as Peak XV (erstwhile Sequoia India) we are already a trusted partner for top Indian brands including Apollo, Fortis, Narayana Health, and Aster Group. Care.Fi is working at the intersection of two big industries – healthcare and finance. We are passionate about saving lives, challenging legacy systems, and making money (:p). We believe the next revolution in the Indian start-up ecosystem would be in the Health-Fintech vertical. We are a fun, young, ambitious group of ex-entrepreneurs, generalists, Biz Dev folks, and engineers from top institutes of the country (IIMs, IITs, BITS, Ashoka, etc.). We have previously built and scaled products to $100M Business across HealthTech and FinTech. We are looking for a like-minded individual to join our Founder’s Office team. We want you to have a PhD mentality – poor, hungry, and driven. Role Overview We’re looking for an energetic, relationship-driven Key Account Manager  to oversee and grow our partner network of hospitals and healthcare providers in the region. You will be responsible for end-to-end relationship management, revenue growth, operational support and cross-functional coordination for accounts in your territory. Key Responsibilities Manage a portfolio of high-value hospital accounts across India and serve as their primary relationship owner Build and maintain deep relationships with key stakeholders including CXOs, RCM heads and operations heads Understand the key pain points for hospitals and how we can drive adoption in these hospitals for our key products Track and analyze key metrics such as claim volume, # of cases uploaded, TAT, and Query answered, ultimately the impact delivery to hospitals through our tools Act as an internal advocate for your accounts working cross-functionally with product, business, and ops to meet client expectations Conduct regular business reviews and strategic check-ins with hospital leadership to demonstrate value and identify growth opportunities Ensure strong account health through proactive engagement, issue resolution and tailored support Drive account renewals, retention, and expansion (where applicable) in collaboration with the Growth and Finance teams Maintain clear documentation, communication logs, and progress reports for each account Skills Required 0–3 years of experience in account management, B2B sales or client servicing, preferably in healthcare Proven ability to manage and grow enterprise accounts Strong communication, negotiation, and relationship-building skills Willingness to travel across the region to meet clients High ownership, problem-solving mindset, and comfort working in a fast-paced environment

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