Office Banao

Job Description Key Account Manager (B2B Industry)

About the Role:

We are looking for a Key Account Manager (KAM) to manage and grow strategic customer accounts in our B2B procurement business.

This role is responsible for increasing Share of Wallet from existing accounts, building strong client relationships, and ensuring high customer satisfaction.

As we are starting with 20 key accounts, the KAM will be a foundational role in shaping our account management approach and delivering long-term value to our clients.

Key Responsibilities:

- Act as the primary point of contact for assigned key accounts (initially ~20 clients).

- Build strong, trust-based relationships with decision-makers, procurement heads, contractors, and influencers.

- Develop a deep understanding of customer needs, procurement cycles, and growth potential.

- Increase Share of Wallet by proactively identifying opportunities for cross-selling and upselling products/materials.

- Prepare and present account plans, sales forecasts, and performance reviews to leadership.

- Monitor account health, customer satisfaction, and proactively resolve issues before they escalate.

- Collaborate with internal teams (RFQ team, category, operations, logistics, finance) to ensure seamless delivery and service.

- Track key metrics such as revenue per account, repeat business %, and customer satisfaction (NPS/CSAT).

- Contribute to building the structured account management framework for scalability as the business & Experience:

- Bachelors degree in Business, Marketing, Sales, or related field (MBA preferred).

- 4-8 years of B2B sales/account management experience.

- Experience in building materials, interiors, procurement, office furniture, or related industries is highly preferred.

Skills & Attributes:

- Proven track record of growing business from existing accounts (cross-sell, upsell).

- Strong relationship management and client servicing orientation.

- Ability to build executive-level as well as on-ground operational relationships.

- Excellent negotiation, communication, and presentation skills.

- Strong analytical skills to prepare account plans and identify revenue opportunities.

- Familiarity with CRM tools and structured account management processes.

- Ownership mindset, high accountability, and long-term orientation.

What We Offer:

- Opportunity to shape the account management practice from scratch in a fast-growing B2B procurement business.

- Direct exposure to senior leadership and high-value accounts.

- Competitive compensation with attractive incentives for account growth and retention.

- A culture of trust, customer obsession, and long-term growth.