Customer Relationship Management Executive

2 days ago

Thāne, Maharashtra, India GetNaukri Full time ₹ 20,000 - ₹ 22,000 per year

Roles & Responsibilities :

  • Attracts potential customers by answering service questions and suggesting information about other services.
  • Serves customers by providing company service information and lead closings.
  • Opens customer accounts by recording Waitlist information.
  • Maintains customer records by updating detailed information.
  • Daily follow-up with the operational team & updating lead status.
  • Recommends potential services to management by collecting customer information and analyzing customer needs.
  • Prepares service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed.
  • To Manage Inbound and Outbound calls in a timely manner
  • Identify customers requirements, clarify information and provide them with the resolution based on company policy
  • Handle any required communication or coordination required between Partners(Tankers) and customers
  • Entering customer and account data from source documents within time limits
  • Compiling, verifying the accuracy, and sorting information to prepare source data for computer entry
  • Reviewing data for deficiencies or errors, correcting any incompatibilities, and checking the output

Job Type: Full-time

Pay: ₹20, ₹22,000.00 per month

Benefits:

  • Health insurance

Schedule:

  • Day shift

Experience:

  • total work: 1 year (Preferred)

Language:

  • English (Preferred)

Work Location: In person

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