Customer Relationship Strategist

12 hours ago

Thāne, Maharashtra, India beBeeCustomerRelationship Full time ₹ 4,00,000 - ₹ 6,00,000

About the CRM Role

Key Responsibilities:
  1. Implement customer-centric strategies to enhance satisfaction and loyalty.
  2. Resolve customer complaints in a timely manner, ensuring retention and growth.
  3. Deliver exceptional customer experiences throughout the journey.
  4. Develop strong relationships through regular interactions and needs assessments.
  5. Stay updated on market trends, competitors, and industry best practices.
  6. Compile customer feedback and insights for management review and improvement.
  7. Organize engaging events to foster relationships and drive customer loyalty.
  8. Utilize CRM software to manage customer data and interactions efficiently.
  9. Ensure adherence to company policies and procedures in all customer-facing interactions.
Essential Qualifications:
  • Bachelor's degree in Business Administration, Marketing, or related field.
  • Minimum 2 years of experience in Customer Relationship Management within the Real Estate industry is preferred.
  • Proven track record of successfully managing client relationships and driving customer satisfaction.
  • Excellent communication and problem-solving skills.

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