Administration Manager

3 days ago

Delhi NCR, India Venu Charitable Society Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Job Title: Manager Administration

Department: Administration

Location: Venu Charitable Society

Reports To: Managing Director

Position Overview

The Manager – Administration will be responsible for overseeing the day-to-day administrative, operational, and support functions of the hospital. The role ensures smooth functioning of non-clinical services, compliance with statutory requirements, efficient utilization of resources, and a patient-friendly environment in line with the hospital's mission and values.

Key Responsibilities

1. General Administration

  • Supervise and coordinate all non-clinical operations of the hospital, including housekeeping, security, front office, transport, and maintenance.
  • Ensure hospital premises are clean, safe, and well-maintained at all times.
  • Oversee vendor management, contract renewals, and procurement of services/supplies.

2. Facility & Infrastructure Management

  • Monitor preventive and corrective maintenance of hospital infrastructure, equipment (in coordination with biomedical team), and utilities.
  • Coordinate with Contractor/ external agencies/vendors for repair, maintenance, and statutory certifications.

3. Human Resource & Staff Management

  • Support HR in recruitment, deployment, and monitoring of non-clinical staff (housekeeping, security, drivers, support staff).
  • Ensure proper training, discipline, and performance monitoring of support staff.
  • Prepare and maintain duty rosters to ensure adequate coverage.

4. Compliance & Safety

  • Ensure compliance with statutory, safety, and accreditation requirements (e.g., Fire Safety, Bio-medical Waste Management, Pollution Control, etc.).
  • Organize regular fire safety, emergency evacuation, and mock drills.
  • Implement hospital policies and SOPs in coordination with clinical and nursing departments.

5. Patient Services & Experience

  • Monitor front office and reception activities to ensure professional patient handling and grievance redressal.
  • Address patient complaints related to facilities and ensure timely resolution.
  • Support smooth flow of OPD, IPD, OT, and camp-related activities.

6. Financial & Administrative Reporting

  • Assist management in budgeting, cost control, and resource optimization.
  • Prepare periodic reports on hospital administration, manpower utilization, expenses, and operational efficiency.
  • Support management in audits (internal, statutory, and accreditation-related).

7. Liaison & Coordination

  • Coordinate with local authorities, government bodies, and vendors for compliance and operational requirements.
  • Support coordination between clinical, nursing, diagnostic, and support teams for smooth hospital operations.

Qualifications & Skills

  • Graduate/Postgraduate in Hospital Administration, Business Administration, or related field.
  • Minimum 5–7 years of experience in hospital/healthcare administration, preferably in an eye hospital or specialty care setting.
  • Strong leadership and people management skills.
  • Knowledge of hospital operations, statutory compliances, and accreditation processes (NABH preferred).
  • Excellent communication, negotiation, and problem-solving skills.
  • Ability to work under pressure and manage multiple priorities.

Key Competencies

  • Leadership & Team Management
  • Decision Making & Problem Solving
  • Service Orientation & Patient Focus
  • Compliance & Process Adherence
  • Budgeting & Resource Management

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