Administration Manager

Job Title: Manager Administration

Department: Administration

Location: Venu Charitable Society

Reports To: Managing Director

Position Overview

The Manager – Administration will be responsible for overseeing the day-to-day administrative, operational, and support functions of the hospital. The role ensures smooth functioning of non-clinical services, compliance with statutory requirements, efficient utilization of resources, and a patient-friendly environment in line with the hospital's mission and values.

Key Responsibilities

1. General Administration

• Supervise and coordinate all non-clinical operations of the hospital, including housekeeping, security, front office, transport, and maintenance.
• Ensure hospital premises are clean, safe, and well-maintained at all times.
• Oversee vendor management, contract renewals, and procurement of services/supplies.

2. Facility & Infrastructure Management

• Monitor preventive and corrective maintenance of hospital infrastructure, equipment (in coordination with biomedical team), and utilities.
• Coordinate with Contractor/ external agencies/vendors for repair, maintenance, and statutory certifications.

3. Human Resource & Staff Management

• Support HR in recruitment, deployment, and monitoring of non-clinical staff (housekeeping, security, drivers, support staff).
• Ensure proper training, discipline, and performance monitoring of support staff.
• Prepare and maintain duty rosters to ensure adequate coverage.

4. Compliance & Safety

• Ensure compliance with statutory, safety, and accreditation requirements (e.g., Fire Safety, Bio-medical Waste Management, Pollution Control, etc.).
• Organize regular fire safety, emergency evacuation, and mock drills.
• Implement hospital policies and SOPs in coordination with clinical and nursing departments.

5. Patient Services & Experience

• Monitor front office and reception activities to ensure professional patient handling and grievance redressal.
• Address patient complaints related to facilities and ensure timely resolution.
• Support smooth flow of OPD, IPD, OT, and camp-related activities.

6. Financial & Administrative Reporting

• Assist management in budgeting, cost control, and resource optimization.
• Prepare periodic reports on hospital administration, manpower utilization, expenses, and operational efficiency.
• Support management in audits (internal, statutory, and accreditation-related).

7. Liaison & Coordination

• Coordinate with local authorities, government bodies, and vendors for compliance and operational requirements.
• Support coordination between clinical, nursing, diagnostic, and support teams for smooth hospital operations.

Qualifications & Skills

• Graduate/Postgraduate in Hospital Administration, Business Administration, or related field.
• Minimum 5–7 years of experience in hospital/healthcare administration, preferably in an eye hospital or specialty care setting.
• Strong leadership and people management skills.
• Knowledge of hospital operations, statutory compliances, and accreditation processes (NABH preferred).
• Excellent communication, negotiation, and problem-solving skills.
• Ability to work under pressure and manage multiple priorities.

Key Competencies

• Leadership & Team Management
• Decision Making & Problem Solving
• Service Orientation & Patient Focus
• Compliance & Process Adherence
• Budgeting & Resource Management