Inside Sales Representative

Senior Account Executive - Inside Sales (Channels)

Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
There's another option. Freshworks. With a fresh vision for how the world works.
At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
Fresh vision. Real impact. Come build it with us.

We are looking for a driven and customer-focused Inside Sales Representative who will work exclusively through channel partners to acquire new SMB customers. This role is ideal for someone with a passion for building relationships, enabling partners, and driving revenue through indirect sales models.
You will be responsible for driving net-new business within the SMB segment by engaging, enabling, and co-selling with our network of trusted partners (VARs, MSPs, digital agencies, and more).

Key Responsibilities

• Partner Collaboration: Work closely with Freshworks' certified partners to identify, qualify, and close SMB new business opportunities.
• Pipeline Management: Own and manage a partner-led pipeline, ensuring healthy coverage, accurate forecasting, and consistent follow-up.
• Enablement: Support and enable partners by providing sales collateral, and insights into successful sales strategies for SMB customers.
• Co-Selling: Join partner calls, demos, and meetings to assist in closing deals or advancing opportunities.
• Lead Conversion: Follow up on leads generated via partners and collaborate to convert them into paying customers.
• CRM & Reporting: Maintain up-to-date records in the CRM system (e.g., Salesforce) and share regular updates on partner performance and pipeline status.
• Quota Attainment: Meet or exceed monthly and quarterly new business revenue targets via partner-driven sales.

• 2–4 years of inside sales or channel sales experience, preferably in SaaS or tech.
• Proven experience selling into the SMB segment.
• Strong understanding of partner/channel sales models.
• Excellent communication, presentation, and relationship-building skills.
• Experience using CRM systems
• A proactive, self-starter mindset with strong organizational skills.
• Team player who can collaborate across sales, marketing, and partner teams.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.