Operations Manager

About the Company:

VMax Wellness is a health-tech and holistic wellbeing company committed to helping individuals become healthier, stronger, and more confident versions of themselves. Backed by a team of certified nutritionists and fitness experts, we combine technology, data-driven insights, and personalized care to prevent lifestyle-related diseases and drive sustainable health outcomes. At VMax, we're redefining the future of wellbeing — where science, innovation, and human connection come together to empower individuals to live better every day. To find more about us, visit our website,

Role Description:

We are seeking an experienced and dynamic Operations Manager with 10–12 years of relevant experience to lead and optimize the operational functions of VMax Wellness. This on-site role in Coimbatore offers the opportunity to work in a cross-functional environment, drive process improvements, manage key projects, and contribute strategically to the company's growth. The role requires a strategic thinker and people leader who can ensure operational efficiency, enhance team performance, and deliver superior service outcomes across the organization.

Roles and Responsibilities

Strategic Operations Leadership

• Develop and execute operational strategies aligned with company objectives and growth plans.
• Set operational goals, track progress, and ensure alignment with organizational KPIs.
• Drive initiatives to improve efficiency, cost-effectiveness, and service quality across operations.
• Participate in strategic planning with senior leadership to support long-term business goals.

Cross-Functional Collaboration

• Partner with multiple teams to ensure smooth coordination and knowledge sharing.
• Facilitate inter-departmental meetings to resolve operational bottlenecks.
• Act as a bridge between teams to ensure timely completion of cross-functional projects.
• Support collaboration initiatives to enhance overall organizational efficiency.

Team Management & Development

• Lead, mentor, and motivate the operations team to achieve high performance.
• Identify skill gaps and implement training programs for team growth.
• Conduct regular performance reviews and provide constructive feedback.
• Foster a culture of accountability, collaboration, and continuous learning.

Process Improvement & Optimization

• Map existing workflows, identify inefficiencies, and implement best practices.
• Standardize processes to ensure consistency, scalability, and quality delivery.
• Introduce automation and technology solutions to streamline repetitive tasks.
• Track and evaluate the impact of process improvements on operational metrics.

Performance Monitoring & Reporting

• Define KPIs and metrics for operational excellence and track performance regularly.
• Prepare detailed operational reports for senior management review.
• Conduct root-cause analysis for performance deviations and implement corrective actions.
• Use data-driven insights to influence decision-making and drive improvements.

Resource Planning & Management

• Optimize manpower allocation to meet operational demands efficiently.
• Manage budgets, monitor expenses, and ensure cost-effective operations.
• Coordinate with HR and other support teams for workforce planning.
• Plan and allocate technological and financial resources to maximize productivity.

Project Management

• Lead key operational projects from planning to execution, ensuring objectives are met.
• Track timelines, milestones, and deliverables to ensure timely project completion.
• Manage project risks, dependencies, and stakeholder expectations.
• Conduct post-project reviews to capture lessons learned and implement improvements.

Quality & Compliance

• Ensure operational processes comply with internal policies and regulatory requirements.
• Monitor service delivery standards to maintain high-quality outcomes.
• Conduct internal audits to ensure adherence to company and industry standards.
• Implement corrective actions and preventive measures to maintain compliance.

Risk Management

• Identify operational risks and develop mitigation strategies.
• Monitor potential business disruptions and ensure contingency plans are in place.
• Conduct risk assessments for new initiatives or process changes.
• Maintain business continuity plans to minimize operational impact during emergencies.

Customer Experience & Service Excellence

• Monitor customer interactions and feedback to identify areas for improvement.
• Collaborate with service delivery teams to enhance client satisfaction and experience.
• Implement operational strategies that prioritize reliability, timeliness, and quality.
• Develop initiatives to exceed customer expectations and strengthen loyalty.

Innovation & Technology Integration

• Leverage health-tech solutions to improve operational efficiency and reporting accuracy.
• Explore emerging technologies and implement automation for scalable operations.
• Use data analytics tools to monitor performance and identify improvement opportunities.
• Champion digital transformation initiatives to enhance workflows and productivity.

Key Requirements

• Education: Postgraduate degree in a relevant field (e.g., Business Administration, Operations Management).
• Experience: 10–12 years of experience in operations management, with a strong background in wellness, healthcare, or related industries.
• Leadership Skills: Proven ability to lead and develop teams, with strong interpersonal and communication skills.
• Analytical Abilities: Strong problem-solving skills and the ability to analyze complex data to inform decision-making.
• Project Management: Experience in managing multiple projects simultaneously, with a focus on delivering results on time and within budget.
• Technical Proficiency: Familiarity with operations management software and tools; proficiency in MS Office Suite.
• Adaptability: Ability to thrive in a dynamic, fast-paced environment and manage change effectively.

What VMax Wellness Offers

• Comprehensive exposure with real-time experience in cross-functional operations and business execution.
• Mentorship and guidance through close interaction with senior leadership.
• Career development via a structured growth path based on performance and skill enhancement.
• A collaborative environment that encourages ownership, innovation, and teamwork.
• Purpose-driven impact by contributing to a company transforming how people approach health and wellbeing.