Customer Experience Executive

6 days ago

Mumbai, Maharashtra, India Rentokil Initial Full time ₹ 5,00,000 - ₹ 10,00,000 per year

About Rentokil PCI

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world's leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India.

For more details: https://www.rentokil-

About the Role:

Customer Development Executive is responsible for client retention, renewals & price increase & up-selling and Compliant Management related to commercial clients.

The Incumbent works as part of a multi-functional team. This involves collaboration with the internal team and external stakeholders.

Requirements

Job Responsibilities:

  • Focus on client retention, renewals & price increase & up-selling
  • Compliant Management - To identify & resolve customer complaints within the specific timelines
  • Alert Account Management - To identify the alert customer & bring the possibility of the revival of the accounts
  • To provide recommendations & suggestions to the branch for the improvement
  • Conduct regular reviews & terminate the non-revival accounts
  • SPOC for Branch Renewals
  • Total concentration on Renewal business only
  • Sole Responsible
  • On-time CCM/SQS/SQA
  • Timely Terminations
  • Coordination between Customers & Operations
  • Increase in Branch New Sales as Branch CSEs can focus only on New sales
  • Reduction in Outstanding
  • Lead Generation

Key Result Areas:

  • Advance renewal follow-up and objection handling (with operational support).
  • Send renewal letters with PI and perform regular updates in the renewal portal.
  • Enter OCC data, ensure timely terminations, and follow up on outstanding items.
  • Focus on productivity and renewal percentage improvement through effective customer reviews.
  • Ensure comprehensive process implementation and renewal portal usage.
  • Aim for increased branch new sales.

Competencies (Skills essential to the role):

  • Clear communication skills.
  • Attentiveness.
  • Ability to use positive language.
  • Time management skills
  • Data Analysis

Educational Qualification / Other Requirement:

  • Graduation
Benefits

What can you expect from RPCI?

  • Our values lie at the core of our mission and vision. We believe that it's our people who make our company what it is. We believe in:

  • Safety

  • Integrity
  • Innovation
  • Learning & Development
  • Open & Transparent
  • Performance Orientation

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

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