Experience Customer Service Executive

1 week ago

Mumbai, Maharashtra, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 15,00,000
Customer Experience Specialist

In this pivotal role, you will be instrumental in delivering seamless customer interactions. Key responsibilities include:

  • Validating customer enrolment in SAP and providing comprehensive information on company policies and procedures for order placement.
  • Managing the entire order cycle from receipt to confirmation, invoicing, and delivery, ensuring timely resolutions to customer queries.
  • Acknowledging customer orders within 24 hours and furnishing delivery information within 72 hours, maintaining transparency throughout the process.
  • Executing invoicing activities for distributors and customers of the lubricant division, accurately capturing schemes, prices, and cash discounts as per company policy.
  • Bridging demand and supply gaps through systematic order processing and coordination, resolving complaints efficiently.
  • Regularly reviewing open orders and taking proactive measures to service all orders, upholding exceptional customer satisfaction standards.

Key Requirements:

  • Strong communication and interpersonal skills enable effective collaboration with diverse stakeholders.
  • Ability to thrive in a fast-paced environment with adaptability and resilience.
  • Attention to detail and organizational skills ensure accurate data capture and timely order fulfillment.
  • Proficiency in SAP and Microsoft Office software applications is essential for streamlined operations.

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