Customer Service Executive

3 weeks ago

Mumbai, Maharashtra, India TP Full time
Job Title: Customer Service Executive – International Process

Location: Malad- Mumbai

Job Type: Full-time

Shift Timings: Night Shift / Rotational Shifts (as per international time zones)

Job Summary:

We are looking for a dynamic and customer-focused individual to join our international customer service team. As a Customer Service Executive, you will be responsible for resolving queries from global clients via phone, email, or chat, ensuring a high level of customer satisfaction and professionalism.

Key Responsibilities:

- Handle inbound/outbound calls, emails, or chats from international customers (primarily US/UK/AUS).
- Address customer queries, complaints, and provide appropriate solutions in a timely manner.
- Maintain accurate records of customer interactions and follow-up actions.
- Meet or exceed performance metrics (AHT, CSAT, FCR, etc.).
- Escalate unresolved issues to higher authorities when required.
- Stay updated with product knowledge, system updates, and standard procedures.
- Adhere to company policies and quality standards at all times.

Key Requirements:

- Education: Minimum HSC / Graduate in any discipline.
- Experience: 0-3 years in an international voice or non-voice process (freshers with excellent communication skills can apply).
- Communication Skills: Excellent verbal and written English communication is a must.
- Willingness to work in night shifts and rotational shifts.
- Good computer skills (MS Office, email, CRM tools).
- Ability to handle pressure and multitask effectively.
- Customer-focused with a problem-solving attitude.

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