Customer Service Executive

2 weeks ago

Mumbai, Maharashtra, India Zell Education Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Customer Success Executive

Roles & Responsibilities

  • Conduct training and onboarding sessions for students after enrollment.
  • Deliver prompt, efficient, and professional responses to student queries across multiple channels.
  • Schedule regular calls with students to track their progress and provide support.
  • Proactively manage the success of assigned students and identify opportunities for upselling.
  • Build and maintain strong, long-term relationships with students to enhance satisfaction and retention.
  • Act as the
    voice of the customer
    within Zell by sharing feedback with internal teams to improve products and services.
  • Support cross-selling and upselling of relevant courses.
  • Perform additional tasks as required to ensure student and customer satisfaction.

Who We're Looking For

  • Minimum
    1 year of experience
    in Customer Success, Client Servicing, or a similar role.
  • Excellent written and verbal communication skills.
  • Strong sense of ownership, accountability, and responsibility.
  • Ability to manage challenging situations with a problem-solving mindset.
  • Empathy-driven with a passion for ensuring customer success.
  • Experience with omnichannel ticketing systems (e.g.,
    Kapture, Zendesk, Freshdesk, ServiceNow
    ) is preferred.
  • Flexibility to work in
    rotational shifts
    , including at least one working weekend (Saturday or Sunday).

Regards,

Girish Rathod

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