Customer Experience Executive

5 days ago

Mumbai, Maharashtra, India Rentokil Initial Full time ₹ 5,00,000 - ₹ 10,00,000 per year

About the Role:

  • The Executive - Customer Experience is responsible for resolving issues, keeping customers updated, analysing trends, supporting clients, managing service schedules, maintaining records, and tracking performance metrics.
  • The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders. 

Job Responsibilities:

  • To collaborate with departments to address issues, ensure resolutions are effectively implemented, and provide complaint data reports as required.
  • Keeps customers informed about the progress of their complaints and provides timely answers and solutions.
  • Analyzes complaint trends to identify areas for improvement.
  • Provide ongoing support to clients.
  • Track and monitor client engagement while offering updates and actionable recommendations.
  • Addresses and resolves client inquiries, concerns, and feedback.
  • Tracks service plans and delivery schedules for top clients. Shares weekly, fortnightly, and monthly updates with clients to ensure transparency and alignment.
  • Maintains accurate and up-to-date client records, demonstrates a strong understanding of industry best practices for service delivery schedules, and efficiently manages operations to adapt to evolving requirements and customer needs by reorganizing processes as necessary.
  • Tracks key performance metrics to measure success.

Requirements

Key Result Areas:

  • Customer Issue Resolution
  • Trend Analysis
  • Operational Efficiency
  • Client Engagement & Support
  • Service Coordination & Delivery

Educational Qualification / Other Requirement:

  • Any Graduate (Any stream)
  • Experience of a minimum of 2 years in Customer complaint Management, Client Management.

Role Type / Key working relationships:

  • Individual Contributor
  • Internal team
  • External stakeholders

Benefits

Our values lie at the core of our mission and vision. We believe that it's our people who

make our company what it is. We believe in:

● Safety

● Integrity

● Innovation

● Learning & Development

● Open & Transparent

● Performance Orientation

  • Experience Customer Service Executive

    6 days ago

    Mumbai, Maharashtra, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 15,00,000

    Customer Experience SpecialistIn this pivotal role, you will be instrumental in delivering seamless customer interactions. Key responsibilities include:Validating customer enrolment in SAP and providing comprehensive information on company policies and procedures for order placement.Managing the entire order cycle from receipt to confirmation, invoicing, and...

  • Executive - Customer Experience ( NPS )

    3 weeks ago

    Navi Mumbai, Maharashtra, India Sharekhan Full time

    Job DescriptionWhat are we looking forSharekhan is seeking a highly motivated and customer-focused Executive for Customer Experience, specifically focusing on Net Promoter Score (NPS). This role requires an individual who is comfortable with phone-based interactions, possesses excellent communication skills, and has a passion for learning and adapting to new...

  • Customer Experience Champion

    13 hours ago

    Mumbai, Maharashtra, India beBeeCustomerExperience Full time ₹ 9,00,000 - ₹ 12,50,000

    Job Opportunity: Customer Experience ChampionThe ideal candidate will play a pivotal role in delivering exceptional customer experiences.We are seeking an experienced professional to drive improvement action plans, enhance network uptime and architecture, and support critical management decisions with data-driven insights.Key responsibilities...

  • Customer Experience Specialist

    2 days ago

    Mumbai, Maharashtra, India beBeeCustomerService Full time ₹ 30,00,000 - ₹ 36,00,000

    Sr Customer Service ExecutiveAs a skilled professional, you will handle customer queries via email, call, and text within specified service level agreements. This role is ideal for individuals who thrive in fast-paced environments and are passionate about delivering exceptional customer experiences.Key Responsibilities:Collect payments from customers after...

  • Sales Executive

    5 days ago

    Mumbai, Maharashtra, India EvolutionCo Digital | Customer Experience Design & Marketing Agency Full time

    We are seeking dynamic and motivated Sales Executives to join our team. This is a full-time roledesigned for fresh graduates and young professionals who are eager to build their careers in digital marketing, client servicing, and sales strategy. The selected candidates will undergo structured training and mentorship to prepare them for client-facing...

  • Sales Executive

    6 days ago

    Mumbai, Maharashtra, India EvolutionCo Digital | Customer Experience Design & Marketing Agency Full time

    We are seeking dynamic and motivated Sales Executives to join our team. This is a full-time role designed for fresh graduates and young professionals who are eager to build their careers in digital marketing, client servicing, and sales strategy. The selected candidates will undergo structured training and mentorship to prepare them for client-facing...

  • Customer Experience Manager

    2 days ago

    Navi Mumbai, Maharashtra, India beBeeCustomer Full time ₹ 25,00,000 - ₹ 40,00,000

    Customer Relationship Executive OpportunityWe are seeking a dedicated and energetic Customer Relationship Executives to join our dynamic team.As a CRE, you will play a key role in providing excellent customer service and support by managing inbound and outbound calls, assisting with customer inquiries, resolving issues, and delivering a positive experience...

  • Senior Customer Experience Manager

    13 hours ago

    Mumbai, Maharashtra, India beBeeLeadership Full time US$ 1,00,000 - US$ 1,45,000

    Customer Service Leader RoleOur organization is dedicated to delivering exceptional customer experiences and fostering a culture of excellence. This role plays a vital part in driving our success by leading, developing, and motivating teams of customer service professionals.About the PositionAs a senior customer service team leader, you will be responsible...

  • Digital Customer Experience Manager

    2 days ago

    Mumbai, Maharashtra, India beBeeCustomerExperience Full time ₹ 35,00,000 - ₹ 45,00,000

    Job Title: Digital Customer Experience ManagerLocation: WorldwideRole Overview:We are looking for a skilled professional to lead our customer experience initiatives, planning and executing strategies to drive engagement and business outcomes. As a key member of our team, you will be responsible for managing end-to-end projects, leveraging analytics and data...

  • Customer Support/Experience Executive

    6 days ago

    Mumbai, Maharashtra, India Tilt Full time

    Customer Experience Associate - Company - Tilt ( , @lets.tilt on Instagram) Job Title: Customer Experience Associate Location: Mumbai, DN Nagar, in-house Experience: 1-2 years Type: Full-time - This job is only for women to apply to Salary – ₹15,000-20,000/month based on experience About Tilt: Tilt is a bold and body-positive Indian lingerie brand doing...